Global Education Systems Presents:

University of HealthCare / University of Business OnLine Courses

Course Name	Cost	Course Description
Internet Searches	$75	This unique course is intended for any business that wants to teach its employees and sales force how to get the most out of internet searching, but does concentrate on medical applications, cases, and stories. The course first teaches the student how to conduct an effective internet search and make proper use of search engines and then takes the student through exercises in marketing and disease research. Estimated time: 2-4 hours. 213 pages.
Agent GCP (001-010) and the Bloody Consent Form	350	This is THE way to learn FDA regulations. The exciting, suspenseful, and sometimes zany plot of a murder in a clinical trial is interweaved with interactivity and teaching of FDA regulations in an unforgettable manner. Subjects are modularized so that learners can take one subject out of sequence should they need to. At the completion, learners will have obtained a superb knowledge of informed consent and IRB regulations. This course consists of 9 smaller courses and a final exam and covers all the regulations on informed consent procedures and Institutional Review Boards (IRBs)--that is, the regulations of Good Clinical Practices in 45 CFR 46, 21 CFR 50, 21 CFR 56, and other regulations. It is useful for any organization conducting clinical trials or informed consent outside of a clinical trial. Time estimate: 10-15 hours.
Agent GCP 001 Informed Consent and IRB Introduction	50	Module 1 of this exciting story for teaching informed consent contains an overview of informed consent regulations. It should be taken both as an introduction for other modules and as an introduction to the beginning of the adventures of the series. We meet the major characters and learn about the death of a patient in a clinical trial. Time estimate: 1-2 hours
Agent GCP 002 Global Informed Consent and IRB Terms	50	As Agent GCP and Michele make their plans to discover what is going on in the clinical study, you will learn informed consent and IRB (Institutional Review Board) terms and international regulations. Time estimate: 1-3 hours. 127 pages.
Agent GCP 003 Informed Consent Forms	50	Module 3 teaches the regulations covering informed consent forms and what should be included in them. It contains an interactive incorrect form as part of the course. Time estimate: 1-2 hours. 99 pages.
Agent GCP 004 Informed Consent Vulnerable Populations	50	Module 4 teaches about vulnerable populations and the protections afforded them under the informed consent regulations. Time estimate: 1-2 hours. 65 pages.
Agent GCP 005 Informed Consent Children	50	Module 5 teaches the regulations covering informed consent in children and wards of the state. Time estimate: 1-2 hours. 83 pages.
Agent GCP 006 IRB (Institutional Review Board) Regulations	50	Module 6 teaches details of the regulation of trials by an IRB and includes an IRB meeting as part of the plot. Time estimate: 1-3 hours. 98 pages.
Agent GCP 007 IRB Ethics, History, Procedures	50	Module 7 teaches IRB ethics and history. It is important for any investigator to understand how abuses of patient rights occurred in an environment of poor ethics and to know the major cases of the abuse of rights in human experimentation. Time estimate: 2-3 hours. 121 pages.
Agent GCP 008 Informed Consent, NIH, and IRB Off-Site	50	Module 8 teaches the rules for ethical informed consent, NIH collaboration, and off-site communication during clinical trials. In the meantime, Agent GCP and Michelle come closer to nabbing Red Raven. Time estimate 3-4 hours. 217 pages.
Agent GCP 009 Military and Emergency Informed Consent	$50	Module 9 teaches emergency and military regulations, and is an exciting finale to the mystery. After the patients are rescued, only Agent GCP’s knowledge of the regulations gets them their prescriptions in time. Time estimate: 1-2 hours. 58 pages.
OSHA Safe Lifting Low Bandwidth	50	This course teaches safe lifting techniques, hints, right and wrong postures and techniques, and exercises for both people and objects, so it is ideal for both industrial and healthcare settings. It will help all types of organizations comply with OSHA and JCAHO regulations. Coverage is thorough with numerous photos. Approved for 3 hours of nursing contact hours continuing education credit; requires purchase of separate test. 180 pages.
OSHA Fire Safety	50	This OSHA course provides a detailed look at fire safety in both industrial and hospital settings. At the conclusion of the course, you will have learned how to classify fires, fire plans, types of fire extinguishers and how to use them, what to do when a fire breaks out, how to prevent a chemical fire, flammable liquids handling, how to handle gases, and hospital and nursing home fire safety signs and items. There is also a detailed section on JCAHO regulations. The course includes many narrations and animations. A final exam documents your knowledge. Estimated time: 2-4 hours. 187 pages.
OSHA Computer Related Illness	50	Computer injuries are increasingly common. This course teaches about them and how to prevent them. Suitable for OSHA, and covers much more. You will learn computer eyestrain and how to deal with it, computer mechanical problems and how to deal with them, worker behavior and how it affects computer illnesses, how to modify the workplace to make it ergonomic, how to exercise and stretch to decrease computer health problems, how to work with doctors on your problems, ergonomic products and equipment, and resources to help you. It has questions and interactivity with a test at the end for documentation. Time estimate: 2-4 hours. 220 pages.
OSHA Repetitive Strain Injury	50	This OSHA course includes industrial stress injuries as well as the increasingly common computer injuries. Ms. Work A. Holic wants to know why she has so much pain at work, so she hires some experts to teach her about Repetitive Strain Injury, its causes, and what to do about it. This course covers everything needed for an OSHA course, and much more. It has questions and interactivity with a test at the end for documentation. Time estimate: 2-3 hours. 219 pages.
OSHA Carpal Tunnel Syndrome	50	With an increasingly high-tech work force, the incidence of carpal tunnel syndrome has increased. This interactive course teaches workers and managers what they need to know about carpal tunnel syndrome, how to prevent it, and how to treat it. It is suitable for OSHA training. Estimated time: 2-4 hours. 187 pages.
HIPAA 1 Overview	50	The HIPAA series teaches the HIPAA regulations by engaging you in the soap opera of how Roy L. Paine, a British tabloid reporter, obtains information on the movie stars going to Dior Armani Medical Center in Beverly Hills. The story not only engrosses you in the learning, but also integrates case studies into the plot. HIPAA 1 covers the basics of HIPAA and how to prepare for HIPAA, the appointment of a privacy officer and preparation of the organization, some of the simple areas of HIPAA to start with, some sample memos, and references to relevant regulations. A graded test is included. The nursing accreditation reviewers noted, "The use of a hospital soap opera to explain HIPAA content is extremely clever, humorous, and engaging. It is a valuable learning method and increases retention of this content. Interactivity in the course is used extremely well and is meaningful." Approved for 4 national nursing contact hours--requires purchase of separate test. 139 pages.
Cyberlaw Privacy	$50	This course covers sources of the right to privacy, torts for invasion of privacy, publicity, federal privacy laws, spamming, and global protections. It includes legal cases and a manager’s checklist. Estimated time: 3-4 hours.
Reorganizing For Customer and Patient Care	50	This course includes an overview of basic concepts in administering a customer care program, evaluating your corporate culture, encouraging your employees, using surveys, and using the internet. The course structure is many short suggestions and principles followed immediately by interactive questions and applications. The simple structure makes it possible for busy healthcare workers to log in and benefit from short, self-contained units, and practice how they would respond to a situation. This is useful for all businesses, not just healthcare. Upon the completion of this course, you will be able to define corporate culture, explain how to assess corporate culture, explain how to change corporate culture to a customer orientation, describe 50 specific customer and patient care items to implement, explain how to manage a customer and patient care program, explain the importance of exceeding expectations, describe how to convey the customer care message to other people in your organization, explain the importance of customer satisfaction surveys, explain how the internet affects customer service, and describe how customer care issues common to all organizations can be applied to healthcare. Approved for 3 national nursing contact hours--requires purchase of separate test. 268 pages.
Customer and Patient Care Low Bandwidth	50	This course teaches how to handle customer and patient situations. Healthcare staff have to deal with the special demands of both. The course structure is over 50 suggestions and principles followed immediately by interactive questions and applications. The simple structure makes it possible for busy healthcare workers to log in and benefit from short, self-contained units, and practice how they would respond to a situation. It is helpful for those outside of healthcare as well. It includes methods for communicating better and being considerate of customers and patients. Approved for 3 national nursing contact hours--requires purchase of separate test. 177 pages.
Provider Patient Relationships	50	This course will help all providers of care discover new techniques for relating to their patients. The course structure is many short suggestions and principles followed immediately by interactive questions and applications. The simple structure makes it possible for busy healthcare workers to log in and benefit from short, self-contained units, and practice how they would respond to a situation. Upon the completion of this course, you will be able to describe how to create better relationships with patients and customers, list at least 25 techniques for better relationships with patients and customers, list techniques to demonstrate respect of your patients and customers better, explain how to listen better to your patients and customers, recognize some gender and ethnic differences in your patients, and describe how to make your patients feel better. Approved for 2 national nursing contact hours--requires purchase of separate test. 150 pages.
Handling Difficult People Low Bandwidth	50	Healthcare staff need to handle both difficult customers and difficult patients. The course structure is many short suggestions and principles followed immediately by interactive questions and applications. The simple structure makes it possible for busy healthcare workers to log in and benefit from short, self-contained units, and practice how they would respond to a situation. It is useful for those not in healthcare as well. Upon the completion of the course you will be able to describe about 20 techniques for handling difficult customers and patients, describe how to communicate with difficult people, list and use words and phrases that prevent and fix problems, describe how to work with difficult people on the phone, describe at least 5 techniques to prevent customers and patients from getting angry, describe at least 5 techniques to handle phone conversations with difficult people, list techniques for showing angry people that you care about them, and use words that stop a fight and acknowledge feelings. Approved for 2 national nursing contact hours--requires purchase of separate test. 161 pages.
Healthcare Economics Managed Care	$50	This course is an introduction to the economics of one of the major forces in US healthcare. It explains the different types of managed care plans, such as HMO, PPO, POS, and hybrids. It then shows the different cost-saving features of managed care and gives pros and cons on how they work. No math required! Estimated time: 2-4 hours. 138 pages.
Sales Management 1 Changes and Opportunities in Sales	50	This module introduces the learner to the forces changing sales and sales management and teaches the different sales models leading up to personal selling. It also helps the learner evaluate whether sales is for him and what sales career paths typically look like. Estimated time: 2 hours. 148 pages.
Sales Management 2 The Work of Salespeople	50	This module teaches about the tasks of the modern salesperson by starting with a review of what the information age does to sales. It then profiles the job tasks in several sales industries, and shows how jobs in sales can lead to higher positions. This is a great course for a fairly new salesperson. Estimated time: 3 hours. 142 pages.
Sales Management 3 Getting a Sales Job	50	This module is for the applicant for a sales job, although an interviewer may also find this helpful. It first explains the profiling of successful salespeople, and then takes you through the recruiting process—interviewing, screening, etc. It concludes with case studies from interviews. Estimated time: 3 hours. 164 pages.
Sales Management 4 Selling Process	50	Moving through the steps of a sale from beginning to end is the heart of sales, and this module takes you through the process: prospecting, classifying leads, strategy, the approach, presentation, trial closing, handling objections, closing the deal, and follow up. It also explains how to sell to organizations and the steps in benefit selling. Several cases of the selling process are included. Estimated time: 3 hours. 200 pages.
Sales Management 5 Salesperson As Business Manager	50	Salespeople also participate in the management of a business, and this module teaches some strategies for doing that: personal selling, setting territory objectives, call strategies, ranking objectives, and high-tech management. Estimated time: 2-3 hours. 140 pages.
Sales Management 6 Ethics and Law	50	Compliance with ethics and the law is a crucial part of sales for both employees and managers. This module covers ethics in the sales force, regulations, collusion in price fixing, price discrimination, predatory pricing, buying liability, distribution, bribery, discrimination, harassment, and diversity. It contains several useful case studies and a manager’s checklist for handling sexual harassment complaints. Estimated time: 3 hours. 202 pages.
Sales Management 7 Sales Management Process	50	Salespeople do more than sales; they also have to perform many management functions. This module explains how the management process relates to sales activities by discussing management skills and functions with applications for sales, and how to make the transition to new organizational designs. It contains several short cases. Estimated time: 3 hours. 190 pages .
Sales Management 8 Sales Strategy	50	Developing sales strategy is a core skill in sales. This module teaches you about planning, information gathering, forecasting, setting objectives, developing strategies, implementing policies and programs, setting procedures, budgeting, and performing target market analysis. Several case studies are included. Estimated time: 3 hours. 211 pages.
Sales Management 9 Staffing by Field Managers	50	Staffing of operations is a critical skill for sales managers. This module covers planning sales force requirements, the selling plan, recruiting, selection, references, firing, foreign assignments, and evaluation of the process. Several case studies are included. Estimated time: 3 hours. 201 pages.
Sales Management 10 Sales Training and Development	$50	Training is a core activity of the sales team. This module covers training tasks, why one should train, who should be trained, training content, learning process, when to train, methods of training, mentoring, and development. Several case studies are included. Estimated time: 3-4 hours. 239 pages.
Sales Management 11 Motivating Salespeople	50	Sales managers need to know how to motivate their employees. This module covers research on job motivation and applies it to the sales environment. It helps you eliminate job demotivators and create a self-motivating environment. Estimated time: 3 hours. 206 pages.
Sales Management 12 Sales Quality Management	50	Quality improvement is a foundation of good modern management. This module teaches you how to apply it to sales. It covers quality management principles, the business process, measurements, process improvement tools, training, sales process redesign, and concludes with case studies. Estimated time: 3 hours. 195 pages.
Sales Management 13 Evaluating Sales Performance	50	This module teaches the sales manager how to evaluate sales performance. It covers the salesperson performance control system, expectations, methods of measuring performance, reviews, and corrective actions. It concludes with several cases. Estimated time: 3-4 hours. 231 pages.
Sales Management 14 Compensation	50	Compensation plans affect the performance and morale of the sales force. Sales Management 14 Compensation teaches you how to balance salespeople’s and customers’ needs, the steps in developing a compensation plan, choosing compensation methods, trends in compensation plans, implementation, problems with reward systems, and non-monetary rewards. Estimated time: 3 hours. 180 pages.
Sales Management 15 General Sales Managers	50	This module teaches the responsibilities of a higher level sales manager. It covers the forces of change and how management needs to respond, problem-solving approaches, Human Resource strategies, sales planning tools, and global management. It concludes with several cases. Estimated time: 3 hours. 184 pages.
Sales Management 16 Sales Information Systems	50	Every salesperson is part of the flow of information that makes a sales force great. This module teaches the sales information value chain, sales forecasting, and the development of territories. Estimated time: 4 hours. 219 pages.
Sales Management 17 Innovating Sales	50	Sales forces need to restructure to deal with rapid change in all industries. This module covers traditional sales force design, how to reorganize and attain competitive advantage, and how to redesign cost-effectively. Important subtopics include team-based selling, vertical integration, and shared sales forces. Estimated time: 3 hours. 199 pages.
Sales Management 18 Sales Force Automation	50	Computerization is crucial in modern sales, and this module teaches you how to modernize your sales. It covers costs and benefits of automation, how to automate individual roles, contact management, group automation, planning for automation, and implementation. Estimated time: 3 hours. 178 pages.
Sales Body Language	50	This course shows the application of theatrical techniques of body language to sales. It covers how to read a prospect, how to assess a situation, presentation body language, projection, and gestures and postures to avoid. It contains many photos. Estimated time: 1-2 hours. 64 pages.
Writing Clearly	50	This lively presentation of how to write clearly includes lots of examples of how to focus your thoughts and create clearly understood writing. It contains many of Dr. Farb's own writing techniques and contains exercises drawn from business periodicals. You will learn how to make clear, forceful sentences, to use grammatical principles that affect clarity, to arrange sentences into logical paragraphs, to assemble paragraphs into documents, and you will learn some basics of proof-reading. Estimated time: 2-4 hours. 148 pages.
Laugh and Learn Sales Letters 1	$50	Solid learning about sales letters intersperses the humorous mistakes of a pharmaceutical/medical device salesman as he learns how to write sales letters. You will enjoy yourself while learning how to write. You will learn principles of the strategy of writing letters, the parts of a letter, specific letter types, such as the apology letter, the request for information letter, the giving information letter, the new product letter, and more, common mistakes in letter writing and etiquette, letter formatting and basics of reports and executive summaries. Estimated time: 2-4 hours. 175 pages.
Laugh and Learn Sales Time Management	50	Why not chuckle while learning how to organize your sales day? An effective sales manager teaches some bumbling sales reps how to manage their time better. You will learn sales time diagnostics, scheduling your work, recovering scrap time, how to maximize time with prospects, and how to minimize sales meetings. Estimated time: 2-4 hours. 77 pages.
Laugh and Learn Sales Territory Management	50	Hap Hazard's and Jerry Greenhorn's stupid questions about sales territory management enable an expert to teach them how to do it right. Enjoy the story while you learn the material. You will learn how to design sales territories, the alignment process, realignment of existing territories, territory alignment software, and territory review frequency. Estimated time: 2-4 hours. 118 pages .
Agent GXP FDA Part 11	200	Agent GXP FDA Part 11 teaches the FDA regulations on electronic signatures and records in the context of a spoof on a hostage rescue supervised by Pharm Mission Control. It is taught mostly through interactive questions and interviews with Agent GXP. The many difficult regulations of Part 11 are broken down into episodes that make the learning more memorable. This thorough course will teach you the history of Part 11, the regulations of Part 11, the implementation of Part 11, the applications of Part 11, the ideas behind Part 11 in order to apply them to new situations, and how to prepare for enforcement of Part 11. This is particularly important for both pharmaceutical/medical device manufacturing and clinical research personnel in FDA-regulated industries, and provides an excellent glimpse of the issues that are likely to face HIPAA implementation of electronic records security measures. This course has been used by thousands of people in the pharmaceutical industry. When you successfully complete the exam, you will receive a certificate of completion that will demonstrate your mastery of this topic and provide documentation of GMP training. Estimated time: 3-6 hours.
Human Resources Management Strategic Planning	50	This course teaches you how to use HR planning as a strategic tool. It covers organizational strategy, HR planning, scanning, internal assessments, information systems, forecasting, dealing with an HR surplus, and much more. It includes cases and a movie on managing change. 240 pages. Estimated time: 4-6 hours.
Medical Spanish 1	15	This series teaches medical Spanish to help non-Spanish speakers function in a medical environment. The first course introduces the story of a doctor who has chosen to direct the new family practice department at Rio Descanso Hospital in southern California. His translator has the task of getting him up to speed quickly in basic grammar and vocabulary so he can get to work. The student becomes engaged in the story, while the family practitioner eventually has to learn medical Spanish for all areas of medicine. The first course covers greetings, introductions, pronouns, gender, plurals, adjectives, alphabet, pronunciation, and some medical vocabulary. Estimated time: 2-3 hours. .
Operations Management Overview	$50	This course provides a perspective on operations so one can understand the historical trends affecting it. It covers the historical milestones such as the industrial revolution, mass production, scientific management, behavioralism, operations research, the service revolution, the computer revolution, etc. It includes a video on operations management. Estimated time: 3-5 hours.
Finance 3 Cash Flows and Analysis	$50	This is the third in the Finance Made Easy series. You will learn all the important concepts of cash flow and ratios you need for financial analysis. At the end, you will know how to look at balance sheets. The course is peppered with insights from the author, a former CFO. Estimated time: 3-5 hours.
Finance 1 Foundations of Corporate Finance Management	50	This course, the first in the Finance Made Easy series, gives an overview of the subject of finance. It covers financial assets, markets, raising money, price of securities, the concept of cash flow, forms of business organization and different kinds of corporations, the goals of management, management as a stakeholder group, and the conflict between creditors and stockholders. Estimated time: 3 hours. 142 pages.
Finance 2 Accounting Statements and Taxes	50	This review of concepts in finance, the second in the Finance Made Easy series, teaches you the basics of how to look at financial statements. It covers the accounting system, the income statement, the balance sheet, assets, liabilities, equity, taxes, the effective tax rate, average rates, capital gains and losses, personal taxes, and corporate taxes. Estimated time: 3-5 hours. 229 pages.
Human Resources Management of Health, Security, and OSHA	50	This course covers how companies safeguard employees’ health. It covers voluntary protection programs, child labor, disabilities and safety, OSHA, inspections, record keeping, safety management, health, AIDS, substance abuse, stress, wellness programs, security and violence, and security personnel. If you are a manager looking for an overview of your responsibilities, this is the course for you. Estimated time: 4-6 hours. 248 pages.
Pharmaceutical Quality Control Lab	150	This course teaches you the history of regulations affecting quality control in pharmaceutical labs and their importance, and then goes into the specifics of dealing with out of standard and out of trend results in a pharmaceutical quality control lab. It contains an interactive flow chart, numerous step by step instructions, questions, an SOP model, and a case study. It is suitable for GMP training. Upon the successful completion of the course, you will receive a certificate of completion to document your training. Estimated time: 2-5 hours. 205 pages.
Bioterrorism Tularemia Low Bandwidth	50	This course teaches health workers in particular and lay people in general about the disease tularemia and how to apply that knowledge in a bioterror attack. It covers the transmission, prevention, diagnosis, clinical manifestations, and therapy of the disease. It includes questions on case studies and an exam. Approved for 2 hours of EMS Continuing Education in Maryland. Approved for national nursing contact hours--requires purchase of separate test. This continuing education activity is approved by the Continuing Education Coordinating Board for Emergency Medical Services (CECBEMS). CECBEMS# 03-CECB-F3-0247. CEH Number and Type: 2 First Responder, Basic, or Advanced. 117 pages.
HR Management Diversity and EEO (Equal Employment Opportunity)	50	This course teaches you the importance of maintaining a diverse workforce that meets government regulations. It covers diversity management and training, affirmative action, Civil Rights Acts, enforcement agencies, interpretation of regulations, uniform guidelines on employee selection, and validity. An online video is included. It is the perfect course for a manager who wants an overview of the subject. Estimated time: 5 hours. 231 pages.
Human Resource Management Implementing Equal Employment	$50	This course teaches you how to implement equal employment in your company. It covers the different types of discrimination, bilingualism, gender discrimination, sexual harassment, pregnancy, confronting sexual harassment, age discrimination, Americans with Disabilities Act, other forms of discrimination, EEO compliance, and affirmative action plans. This is the perfect overview for a manager. Estimated time: 4-6 hours.
Human Resources Effective Individual and Job Management	$50	This course teaches you how to link individuals to jobs effectively. It covers productivity, quality, service, employee/organization relationships, the psychological contract, motivation, job design, reengineering jobs, team jobs, job satisfaction, assessing HR effectiveness, and benchmarking analysis. An online video is included. Estimated time: 4-6 hours.
Human Resources Global Management	50	This course teaches you how to manage human resources on a multinational level. It covers worldwide business issues, unemployment in Europe, international staffing, international training and development, repatriation, international compensation, global employee issues, and maintaining the expatriate employee. An online video is included. It is useful for any manager who needs to manage international personnel. 202 pages.
HIPAA 2 Business Associates and Covered Entities	50	HIPAA 2 covers the rules of covered entities and business associates through the story of Dior Armani Medical Center in Beverly Hills. Nurse Hitchcock has decided to implement HIPAA in her hospital ahead of schedule and is throwing everyone into confusion. That includes a pharmaceutical company that is seeking clinical trial patients for its antidepressant drug by getting movie starlets as subjects. The confusion of what constitutes a business associate is gradually cleared up as a movie star comes into the emergency room for treatment. The nursing accreditation reviewers noted, "The use of a soap opera to present this content is innovative and interesting." Approved for 4 national nursing contact hours--requires purchase of separate test. 227 pages.
Sales Humor Delivery Skills 1	75	An important skill in sales, and in any business situation, is the proper delivery and use of humor, and it can be learned. This course teaches you important elements of delivering effective humor. It will help you in your career. And you'll enjoy the jokes in the course at the same time! It contains video clips to teach by example and for an interactive experience in joke delivery analysis. Estimated time: 2-3 hours. 179 pages.
Business Law 2 Courts and ADR (Alternative Dispute Resolution)	50	The resolution of disputes without going through the court system is of increasing interest in reducing legal costs and reaching speedier resolutions. This course explains how the court system works and how alternative dispute resolution fits into it. Case studies are included. Estimated time: 2-5 hours. 146 pages.
Business Law 5 Torts	50	One of the great risks of doing business is involvement in a lawsuit. Lawsuits usually involve torts--damages against people or property. This course gives you a solid foundation in understanding torts for damages and negligence. Case studies are included. Estimated time: 2-5 hours. 184 pages.
Multi-drug Resistant Tuberculosis	50	The evolution of drug-resistant tuberculosis is an important issue for public health, hospitals, healthcare workers, OSHA/JCAHO compliance, and infection control nurses, among others. This course teaches you about tuberculosis--its history, diagnosis, transmission, and therapy--with special emphasis on multi-drug resistant tuberculosis, a new and frightening development. You will learn its epidemiology, its implications for healthcare workers, and what they can do about it. You will also cover the OSHA regulations on TB for all settings. Eligible for 2 contact hours of national nursing CE credit; purchase of separate test is required. 127 pages.
Business Law 3 Court Procedures	50	Every businessperson and layperson needs to learn about court procedures in the event of a lawsuit. This course will walk you through the procedures and terminology from pre-trial through appeal and enforcement of judgment and teach you through cases and questions. Estimated time: 2-5 hours. 181 pages.
Business Law 6 Strict Liability and Product Liability	50	This course covers the torts of liability and product liability and is a must for every businessperson. It explains dangerous activities, negligence, misrepresentation, strict product liability, manufacturing defects, design defects, warning defects, defenses to product liability, and more. It contains many cases and questions. Estimated time: 2-5 hours. 134 pages.
Laugh and Learn Pharmaceutical Sales Code	$50	The new PHRMA sales and marketing conduct code for the pharmaceutical industry was issued in 2002 after revelations of unethical marketing practices appeared in the media and the FDA announced a huge fine for one company. Although the code is voluntary, the industry considers it a standard of behavior and the OIG compliance guidelines are based on it. This course will teach you the code in an amusing and memorable way, as the sales teams at Deep Breath Respiratory Products try to figure out ways to beat the code and channel benefits to the doctors who prescribe their products. Estimated time: 2-3 hours. 147 pages.
Health Economics Hospital Market	50	This course teaches the models for hospital behavior in the market system. It covers history, types of hospitals, hospital spending, structure of the market, non-profit hospitals and their competitive position, alternative models of hospital behavior such as utility-maximizing models and physician-control models. It concludes with a look at the growth of multi-hospital systems. No math required. Estimated time: 3 hours. 164 pages.
Health Economics Market for Health Insurance	50	This course introduces the student to the structure of health insurance in the US. It covers types of insurance, insurance providers, risk in insurance, market failure in health insurance, self-insurance, and medical care for the uninsured. No math required. Estimated time: 4 hours. 195 pages.
Pharmaceutical Computer Validation Introduction	100	This course gives you a comprehensive introduction to computer systems validation as the computers come to life while the head of computer systems at a pharmaceutical company has to prepare for an FDA inspection. You will learn about regulations, the personnel responsible for computer validation, how to accomplish validation, examples of regulatory problems, and so on. It is also relevant for the medical device, food, and cosmetic industries. When you successfully complete the exam, you will receive a certificate of completion to document your training for the FDA or for employers. Estimated time: 2-3 hours. 176 pages.
Health Economics Medical Technology	50	Almost every day a new treatment or device is announced that is intended to improve medical care. This course analyzes the impact of this constant technological change on the health care system. It covers the economics of technological change, how insurance affects it, and then proceeds with an in-depth analysis of two case areas: organ transplantation and the pharmaceutical industry. No math required. Approved for 4 national nursing contact hours--requires purchase of separate test. 189 pages.
Business Law 7 Intellectual Property	50	This course teaches you the basics of the laws of intellectual property protection. It covers trademarks, patents, copyrights, trade secrets, and international protection. It is full of interesting cases and interactive questions. Estimated time: 2-5 hours. 126 pages.
Business Law 8 Criminal Law	50	This course teaches you the criminal acts that can occur in business. It covers the distinctions between civil and criminal law, the classification of crimes, criminal liability in business, corporate crime, types of crimes, defenses against criminal liability, and criminal procedures. It is full of cases and interactive questions. Estimated time: 2-5 hours. 158 pages.
Health Economics Programs for Access, Medicare, Medicaid, Military	50	One major problem of the US medical system is ensuring access for all citizens. This course discusses policies that enhance access, such as Medicare for the elderly, Medicaid for the poor, and government programs such as the Dept. of Defense and the Veterans Administration. No math required. Estimated time: 3 hours. 135 pages.
PowerPoint With Sales Tips 1	$20	This PowerPoint series of 14 courses teaches the student how to accomplish important tasks common to all PowerPoint versions, and is unique in providing applications to sales and business situations with presentation and sales tips in every course. The courses also teach with a touch of humor, as an executive at a company selling high-tech snake oil seeks PowerPoint enlightenment in order to get his product approved by the FDA. Each course of the series contains interactivity, screen movies, practice files, and animations. PowerPoint With Sales Tips 1 covers installing and starting PowerPoint, using the AutoContent Wizard to create a presentation, changing and inserting text, editing title and bulleted text, moving around in a presentation, looking at content in different views, and how to save your work. Estimated time: 2-3 hours. 155 pages.
Human Resources Management: Selection and Placement	50	This course covers predictors of performance, administering the selection process, interest screening, scannable resumes, application forms, interviewing women, selection testing, selection interviewing, horror stories, interviewing techniques, and background investigation. Estimated time: 4-6 hours. 253 pages.
Human Resources Performance Management and Appraisal	50	This course will teach the manager to do performance management and appraisals. It covers how to measure performance, methods of appraisal, uses of appraisals, informal and systematic appraisals, rater errors, appraisal feedback, the legal aspects of appraisals, management by objectives, and much more. It includes a video on performance appraisals. Estimated time: 4-6 hours. 262 pages.
Business Law 9 Cyberlaw	50	Cyberlaw is increasing in importance as more and more commerce moves to the internet. This is a comprehensive introduction to its concepts for the layman or general manager. It covers jurisdiction in the courts, constitutional issues, cybercrimes, intellectual property, spam, cyber torts, virtual property, and e-commerce. Estimated time 2-3 hours. 155 pages
Sales Management Certificate Program	450	This certificate program combines all 18 of our traditionally structured Sales Management Courses into one economical package at half the price of the courses taken individually. This curriculum is the equivalent of a full university course in sales management. When you have completed the test that incorporates all 18 courses, you will receive a certificate of completion of the University of HealthCare/University of Business program in Sales Management. You may order a transcript to be sent independently to prospective employers. Estimated time: 55-90 hours.
Advanced Sales Skills Certificate Program	300	This certificate program combines the company's funniest and most interesting sales-related courses in one affordable package and keeps you on the cutting edge of sales. You will learn in Internet Searches how to search the internet for maximal payback. You will take the first three of our Sales Dramatics series: Sales Body Language, Sales Humor Delivery Skills 1, Sales Humor Writing Skills 1. You will take three of our Laugh and Learn series: Sales Letters, Time Management, and Territory Management. You will also take Writing Clearly in order to improve your writing skills. Completion of this certificate program will demonstrate your proficiencies to employers in areas not generally covered by most sales training courses. And you'll spend a lot of time chuckling, too. When you have completed the test that incorporates all the courses, you will receive a certificate of completion of the University Of HealthCare/University of Business program in Advanced Sales Skills. Time estimate: 20-40 hours.
Refraction 1 Introduction	$50	This course is useful for anyone who needs to learn about ophthalmology, optometry, vision care, or ophthalmic device and pharmaceutical sales. Refractive principles are the foundation for eye exams and understanding the eye. This course introduces you to the basic concepts in an interactive, graphical, and clear manner. You will learn about myopia, hyperopia, presbyopia, plus and minus lenses, cylinder, refraction equipment, the steps of a refraction, important abbreviations, clinical situations, and more. Estimated time: 1-2 hours. 89 pages.
Sales Humor Writing Skills 1	$75	This unique course will not only teach you some of the secrets of professional joke writing, but will also teach you how to apply them to sales situations. You will enjoy this course for the humor and interactivity, but, most of all, for the way it can help you develop professional skills and make more sales. It covers the following subjects: the need for humor in sales, comedy skills building, rolling ideas, free association, organized lists, having a message to give, humor shortcuts and formulas, and resources for humor. Estimated time: 3-4 hours. 196 pages.
Business Law 43 Administrative Law	50	Administrative Law teaches the layman the basics of administrative law and its process. This is useful for any manager or supervisor in an industry supervised by federal regulations. The clear explanation of the law is followed continuously by questions and short cases to reinforce understanding. Famous relevant cases are included in the body of the course. The course covers agency powers, the administrative process, limitations on powers, public accountability, and state agencies. Estimated time: 2-5 hours.
Bioterrorism Radiation Low Bandwidth	50	This course gives details on dealing with a radiation disaster. It was written to be accessible for both health care professionals and the public. You will learn threat scenarios, fundamentals of radiation and its damage, policies for the public, tactics for pre-hospital emergency services, plans for hospital medical management, learn strategies for hospital emergency care of victims, and gain insight from previous radiation catastrophes. The course is geared to health care workers, but is clear enough for the general public to benefit. Approved for 5 hours of EMS Continuing Education in Maryland. Approved for national nursing contact hours--requires purchase of separate test. This continuing education activity is approved by the Continuing Education Coordinating Board for Emergency Medical Services (CECBEMS). CECBEMS# 03-CECB-F3-0245. CEH Number and Type: 5 First Responder, Basic, or Advanced. 347 pages
Bioterrorism Hemorrhagic Viruses Low Bandwidth	50	Viral hemorrhagic fevers are some of the most deadly and feared of the diseases on the planet, and they have the potential for use as weapons of mass destruction. This course, intended both for health care workers and the public, will teach you the organisms that cause hemorrhagic fevers, how they are transmitted and how one can slow down their transmission, prevention, their diagnosis, clinical manifestations, therapy, and their bioterror potential. Approved for 4 hours of EMS Continuing Education in Maryland. Approved for national nursing contact hours--requires purchase of separate test. This continuing education activity is approved by the Continuing Education Coordinating Board for Emergency Medical Services (CECBEMS). CECBEMS# 03-CECB-F3-0243. CEH Number and Type: 4 First Responder, Basic, or Advanced. 162 pages.
Bioterrorism Botulinum Low Bandwidth	50	Botulinum toxin is the most toxic compound known and has already been used in warfare and in attempts at bioterror. This course will teach you about the organism that produces it, the toxin, transmission, prevention with vaccine and antiserum, diagnosis, physiology of its effects, clinical features, therapy, and bioterror uses and response. The course is geared to health care workers, but is clear enough for the general public to benefit. Approved for 3 hours of EMS Continuing Education in Maryland. Approved for national nursing contact hours--requires purchase of separate test. This continuing education activity is approved by the Continuing Education Coordinating Board for Emergency Medical Services (CECBEMS). CECBEMS# 03-CECB-F3-0242. CEH Number and Type: 3 First Responder, Basic, or Advanced. 153 pages.
HIPAA 1 Overview Contact Hours Continuing Education Credits	5	Taking this test in addition to the HIPAA 1 course will enable you to obtain ANCC credits for 4 contact hours of nursing continuing education. If you want credits, you need to purchase both the course and this test. ANCC-accredited courses may be used by the following professional continuing education categories: Registered nurses, Nurse practitioners, Advanced practice nurses, Licensed vocational or practical nurses, Nursing assistants, Occupational therapists, Recreation therapists, Physical therapists, Respiratory therapists. You will need to check with your professional society for confirmation. In addition, this course is licensed for the following professional credits in the state of California: Licensed Clinical Social Workers (LCSWs), Associate Clinical Social Workers (ASWs), Marriage and Family Therapists (MFTs), Licensed Educational Psychologists (LEP).
Bioterrorism Plague Low Bandwidth	$50	Plague has killed millions of people throughout the centuries. It is also known as the "Black Death". In this age of bioterrorism and capacity for aerosol dispersion, this disease has gained renewed interest. This course teaches you about the organism that causes plague, its transmission and prevention, its laboratory diagnosis, its clinical manifestations, its treatment, and the bioterror parameters of the disease. The course is geared to health care workers, but is clear enough for the general public to benefit. Approved for 3 hours of EMS Continuing Education in Maryland. Approved for national nursing contact hours--requires purchase of separate test. This continuing education activity is approved by the Continuing Education Coordinating Board for Emergency Medical Services (CECBEMS). CECBEMS# 03-CECB-F3-0244. CEH Number and Type: 3 First Responder, Basic, or Advanced. 137 pages.
HIPAA 2 Contact Hours Continuing Education Credits	5	Taking this test in addition to the HIPAA 2 course will enable you to obtain ANCC credits for 4 contact hours of nursing continuing education. If you want credits, you need to purchase both the course and this test. ANCC-accredited courses may be used by the following professional continuing education categories: Registered nurses, Nurse practitioners, Advanced practice nurses, Licensed vocational or practical nurses, Nursing assistants, Occupational therapists, Recreation therapists, Physical therapists, Respiratory therapists. You will need to check with your professional society for confirmation. In addition, this course is licensed for the following professional credits in the state of California: Licensed Clinical Social Workers (LCSWs), Associate Clinical Social Workers (ASWs), Marriage and Family Therapists (MFTs), Licensed Educational Psychologists (LEP).
Bioterrorism Anthrax Low Bandwidth	50	Anthrax has already been used as an instrument of bioterror, is a significant danger now, and is usually fatal in its inhalational form. This course teaches you about the organism that causes anthrax, its transmission and prevention, its laboratory diagnosis, its clinical manifestations and diagnosis, its treatment, and the bioterror parameters of the disease. The course is geared to health care workers, but is clear enough for the general public to benefit. Approved for 3 hours of EMS Continuing Education in Maryland. Approved for national nursing contact hours--requires purchase of separate test. This continuing education activity is approved by the Continuing Education Coordinating Board for Emergency Medical Services (CECBEMS). CECBEMS# 03-CECB-F3-0241. CEH Number and Type: 3 First Responder, Basic, or Advanced. 171 pages.
Bioterrorism Smallpox Low Bandwidth	$50	Smallpox has been one of the scourges of mankind until it was supposedly eradicated in 1980. But there are indications that it is being preserved for use in bioterrorism and is considered a major threat by the US government. This course teaches you about the organism that causes smallpox, its transmission, its laboratory and clinical diagnosis, its clinical manifestations, its treatment, its prevention by vaccination, the significant side-effects of the vaccination, and the bioterror parameters of the disease. Two fictional and interactive scenarios are presented for review. The course is geared to health care workers, but is clear enough for the general public to benefit. Approved for 4 hours of EMS Continuing Education in Maryland. Approved for national nursing contact hours--requires purchase of separate test. This continuing education activity is approved by the Continuing Education Coordinating Board for Emergency Medical Services (CECBEMS). CECBEMS# 03-CECB-F3-0246. CEH Number and Type: 4 First Responder, Basic, or Advanced. 236 pages.
Health Economics Managed Care Contact Hours CE Credits	$5	Taking this test in addition to the Healthcare Economics Managed Care course will enable you to obtain ANCC credits for 4 contact hours of nursing continuing education. If you want credits, you need to purchase both the course and this test. ANCC-accredited courses may be used by the following professional continuing education categories: Registered nurses, Nurse practitioners, Advanced practice nurses, Licensed vocational or practical nurses, Nursing assistants, Occupational therapists, Recreation therapists, Physical therapists, Respiratory therapists. You will need to check with your professional society for confirmation. In addition, this course is licensed for the following professional credits in the state of California: Licensed Clinical Social Workers (LCSWs), Associate Clinical Social Workers (ASWs), Marriage and Family Therapists (MFTs), Licensed Educational Psychologists (LEP).
Health Economics Medical Technology Contact Hours CE Credits	5	Taking this test in addition to the Healthcare Economics Medical Technology course will enable you to obtain ANCC credits for 4 contact hours of nursing continuing education. If you want credits, you need to purchase both the course and this test. ANCC-accredited courses may be used by the following professional continuing education categories: Registered nurses, Nurse practitioners, Advanced practice nurses, Licensed vocational or practical nurses, Nursing assistants, Occupational therapists, Recreation therapists, Physical therapists, Respiratory therapists. You will need to check with your professional society for confirmation. In addition, this course is licensed for the following professional credits in the state of California: Licensed Clinical Social Workers (LCSWs), Associate Clinical Social Workers (ASWs), Marriage and Family Therapists (MFTs), Licensed Educational Psychologists (LEP).
Bioterrorism Hemorrhagic Viruses Contact Hours CE Credits	5	Taking this test in addition to the Bioterrorism Hemorrhagic Viruses course will enable you to obtain ANCC credits for 4 contact hours of nursing continuing education. If you want credits, you need to purchase both the course and this test. ANCC-accredited courses may be used by the following professional continuing education categories: Registered nurses, Nurse practitioners, Advanced practice nurses, Licensed vocational or practical nurses, Nursing assistants, Occupational therapists, Recreation therapists, Physical therapists, Respiratory therapists. You will need to check with your professional society for confirmation. In addition, this course is licensed for the following professional credits in the state of California: Licensed Clinical Social Workers (LCSWs), Associate Clinical Social Workers (ASWs), Marriage and Family Therapists (MFTs), Licensed Educational Psychologists (LEP).
OSHA Medical Radiation Safety	50	This course on Medical Radiation Safety gives OSHA training specific to hospitals and medical situations, such as safety around X-ray equipment and radionuclides. It also includes extensive material on dealing with bioterrorism and decontamination. It is comprehensive, simple, and clear, and has 3-6 hours of information and interactivity. It covers medical radiation, delivery modalities, protective measures, lab safety, spills, an in-depth view of radiation fundamentals, incident response, victim care, and past catastrophes. 308 pages.
Health Economics Legal System and Medical Malpractice	$50	This course in Healthcare Economics teaches you about the US legal system and the growth of malpractice cases. It does not require math and should take 3-5 hours to complete. You will learn about torts, malpractice law, reasons for the growth in claims, the functions of medical malpractice legislation, and the possibilities for reform. An appendix on the valuation of cases of wrongful death is included. 165 pages.
Bioterrorism Plague Contact Hours Continuing Education Test	5	Taking this test in addition to the Bioterrorism Plague course will enable you to obtain ANCC credits for 3 contact hours of nursing continuing education. If you want credits, you need to purchase both the course and this test. ANCC-accredited courses may be used by the following professional continuing education categories: Registered nurses, Nurse practitioners, Advanced practice nurses, Licensed vocational or practical nurses, Nursing assistants, Occupational therapists, Recreation therapists, Physical therapists, Respiratory therapists. You will need to check with your professional society for confirmation. In addition, this course is licensed for the following professional credits in the state of California: Licensed Clinical Social Workers (LCSWs), Associate Clinical Social Workers (ASWs), Marriage and Family Therapists (MFTs), Licensed Educational Psychologists (LEP).
Marketing 15 Communication and Personal Selling	$50	This course in the Marketing series is deep, thorough, and interactive. It takes 5-10 hours to complete and has over a hundred review questions througout the text. The questions range from factual reinforcement to applications of the material. Videos are included as cases and as exercises in personal selling. Upon the completion of the course, you will have a very solid foundation in Marketing Communication and Personal Selling. The course covers promotion and the promotional mix, communication concepts, attaining the goals of communication, the AIDA sequence of selling, personal selling, relationship selling, the selling process, and sales management.
OSHA Occupational Radiation Safety Low Bandwidth	50	This course gives OSHA training specific to occupational situations and the OSHA regulations, including precautionary procedures, caution signs, labels, and signals, and overexposure reports. The course then goes into the fundamentals of radiation safety in more depth. It also includes extensive material on dealing with bioterrorism and emergency decontamination, incident response, victim care, and past catastrophes. It is comprehensive, simple, and clear, and has 3-6 hours of information and interactivity. 346 pages .
Bioterrorism Radiation Contact Hours Continuing Education Test	5	Taking this test in addition to the Bioterrorism Radiation course will enable you to obtain ANCC credits for 5 contact hours of nursing continuing education. If you want credits, you need to purchase both the course and this test. ANCC-accredited courses may be used by the following professional continuing education categories: Registered nurses, Nurse practitioners, Advanced practice nurses, Licensed vocational or practical nurses, Nursing assistants, Occupational therapists, Recreation therapists, Physical therapists, Respiratory therapists. You will need to check with your professional society for confirmation. In addition, this course is licensed for the following professional credits in the state of California: Licensed Clinical Social Workers (LCSWs), Associate Clinical Social Workers (ASWs), Marriage and Family Therapists (MFTs), Licensed Educational Psychologists (LEP).
Bioterrorism Botulinum Contact Hours Continuing Education Test	5	Taking this test in addition to the Bioterrorism Botulinum course will enable you to obtain ANCC credits for 3 contact hours of nursing continuing education. If you want credits, you need to purchase both the course and this test. ANCC-accredited courses may be used by the following professional continuing education categories: Registered nurses, Nurse practitioners, Advanced practice nurses, Licensed vocational or practical nurses, Nursing assistants, Occupational therapists, Recreation therapists, Physical therapists, Respiratory therapists. You will need to check with your professional society for confirmation. In addition, this course is licensed for the following professional credits in the state of California: Licensed Clinical Social Workers (LCSWs), Associate Clinical Social Workers (ASWs), Marriage and Family Therapists (MFTs), Licensed Educational Psychologists (LEP).
Bioterrorism Anthrax Contact Hours Continuing Education Test	$5	Taking this test in addition to the Bioterrorism Anthrax course will enable you to obtain ANCC credits for 3 contact hours of nursing continuing education. If you want credits, you need to purchase both the course and this test. ANCC-accredited courses may be used by the following professional continuing education categories: Registered nurses, Nurse practitioners, Advanced practice nurses, Licensed vocational or practical nurses, Nursing assistants, Occupational therapists, Recreation therapists, Physical therapists, Respiratory therapists. You will need to check with your professional society for confirmation. In addition, this course is licensed for the following professional credits in the state of California: Licensed Clinical Social Workers (LCSWs), Associate Clinical Social Workers (ASWs), Marriage and Family Therapists (MFTs), Licensed Educational Psychologists (LEP).
Bioterrorism Smallpox Contact Hours Continuing Education Test	$5	Taking this test in addition to the Bioterrorism Smallpox course will enable you to obtain ANCC credits for 4 contact hours of nursing continuing education. If you want credits, you need to purchase both the course and this test. ANCC-accredited courses may be used by the following professional continuing education categories: Registered nurses, Nurse practitioners, Advanced practice nurses, Licensed vocational or practical nurses, Nursing assistants, Occupational therapists, Recreation therapists, Physical therapists, Respiratory therapists. You will need to check with your professional society for confirmation. In addition, this course is licensed for the following professional credits in the state of California: Licensed Clinical Social Workers (LCSWs), Associate Clinical Social Workers (ASWs), Marriage and Family Therapists (MFTs), Licensed Educational Psychologists (LEP).
Bioterrorism Tularemia Contact Hours Continuing Education Test	5	Taking this test in addition to the Bioterrorism Tularemia course will enable you to obtain ANCC credits for 2 contact hours of nursing continuing education. If you want credits, you need to purchase both the course and this test. ANCC-accredited courses may be used by the following professional continuing education categories: Registered nurses, Nurse practitioners, Advanced practice nurses, Licensed vocational or practical nurses, Nursing assistants, Occupational therapists, Recreation therapists, Physical therapists, Respiratory therapists. You will need to check with your professional society for confirmation. In addition, this course is licensed for the following professional credits in the state of California: Licensed Clinical Social Workers (LCSWs), Associate Clinical Social Workers (ASWs), Marriage and Family Therapists (MFTs), Licensed Educational Psychologists (LEP).
HIPAA Focused Training 1 Overview	50	The HIPAA Focused Training series consists of traditionally structured courses with similar content to the HIPAA story courses to accommodate those who learn well without stories. HIPAA 1 and 2 are important prerequisites to understand details of privacy. HIPAA 4 is necessary for everyone to understand the security of data and computers. HIPAA 1 covers the basics of HIPAA and how to prepare for HIPAA, the appointment of a privacy officer and preparation of the organization, some of the simple areas of HIPAA to start with, some sample memos, and references to relevant regulations. A graded test is included. The accrediting nurse reviewers noted, "Interactivity in the course is used extremely well and is meaningful." Approved for 4 national nursing contact hours--requires purchase of separate test. 115 pages.
HIPAA Focused Training 2 Business Associates and Covered Entities	$50	The HIPAA Focused Training series consists of traditionally structured courses with similar content to the HIPAA story courses to accommodate those who learn well without stories. HIPAA 1 and 2 are important prerequisites to understand details of privacy. HIPAA 4 is necessary for everyone to understand the security of data and computers. HIPAA 2 covers the different types of entities involved with private information, and explains the concept of business associates. The course contains practical advice on how to handle business associates and the application of the concept to emergency situations. A large portion of the course concerns clinical research and pharmaceutical companies and the HIPAA concerns with them. The course mostly aims to develop skills in distinguishing different problems with different entities by using questions to draw out applications from the basic priniciples. Approved for 4 national nursing contact hours--requires purchase of separate test. 192 pages.
HIPAA Focused Training 4A Data and Computer Security	50	The HIPAA Focused Training series consists of traditionally structured courses with similar content to the HIPAA story courses to accommodate those who learn well without stories. HIPAA 1 and 2 are important prerequisites to understand details of privacy. HIPAA 4 is necessary for everyone to understand the security of data and computers. It is an excellent and simply explained introductory course for widespread training. It covers physical and virtual data security basics, the implementation of a data security program, the various areas of computer security, and authentication of identity. It contains movies, narrations, animations, and a graphical section for clicking on what's wrong in a picture. The nursing accreditation reviewers noted, "Interactivity in the course is used extremely well and is meaningful." Approved for 2 national nursing contact hours--requires purchase of separate test. 144 pages.
HIPAA 3A Privacy Uses and Disclosures	$50	The HIPAA 3 Series builds on the fundamentals of HIPAA 1 and 2 and goes into detail on privacy subjects, while continuing the zany hospital soap opera story as a teaching tool. In this episode, Nurse Hitchcock begins her Lunch and Learn HIPAA series with the admissions and ER staff, and starlet Splendada finally has her baby. This provides an opportunity to teach the learner about uses and disclosure of private information, the concept of reasonableness, the concept of minimum necessary disclosure, healthcare operations, and some rules regarding personal representatives in use and disclosure. The accrediting nurse reviewers noted, "The use of a hospital soap opera to explain HIPAA content is a valuable learning method and increases retention of this content." Approved for 4 national nursing contact hours--requires purchase of separate test. 135 pages.
HIPAA Focused Training 3A Privacy Uses and Disclosures	50	The HIPAA Focused Training series consists of traditionally structured courses with similar content to the HIPAA story courses to accommodate those who learn well without stories. HIPAA 1 and 2 are important prerequisites to understand details of privacy. HIPAA 3A teaches the learner about uses and disclosure of private information, the concept of reasonableness, the concept of minimum necessary disclosure, healthcare operations, and some rules regarding personal representatives in use and disclosure. Approved for 3 national nursing contact hours--requires purchase of separate test. 99 pages.
HIPAA 3B Psychotherapy and Country Doctors	30	The HIPAA 3 Series builds on the fundamentals of HIPAA 1 and 2 and goes into detail on privacy subjects, while continuing the zany hospital soap opera story as a teaching tool. In this episode, a psychotherapy consultation for starlet Splendada Silkworm's post-partum depression provides an opportunity to teach about the special treatment given psychotherapy notes under HIPAA. Then the entry of some Beverly Hillbillies and their country doctor into the emergency room teaches about medical staff as business associates and how doctors can avoid becoming covered entities. Estimated time: 1-2 hours. 87 pages.
HIPAA 3C Marketing	50	The HIPAA 3 Series builds on the fundamentals of HIPAA 1 and 2 and goes into detail on privacy subjects, while continuing the zany hospital soap opera story as a teaching tool. In this episode, the makers of Cheerasil undertake an aggressive marketing campaign in Dior Armani Medical Center and the hospital CEO plans various marketing and fund-raising strategies. You will learn what is marketing under HIPAA, rules that apply to relationships with pharmaceutical and medical device companies, rules for marketing authorizations, the use of protected health information in HIPAA, and more. Estimated time: 1-3 hours. 108 pages.
HIPAA Focused Training 3B Psychotherapy and Country Doctors	$25	The HIPAA Focused Training series consists of traditionally structured courses with similar content to the HIPAA story courses to accommodate those who learn well without stories. HIPAA 1 and 2 are important prerequisites to understand details of privacy. HIPAA 3B teaches the special rules that apply to two groups of practitioners: psychotherapists and doctors who wish to avoid being covered by HIPAA, the so-called "country doctor" escape. Other healthcare workers need to understand the issues relating to these two groups of providers. Estimated time: 1-2 hours. 73 pages.
HIPAA Focused Training 3C Marketing	50	The HIPAA Focused Training series consists of traditionally structured courses with similar content to the HIPAA story courses to accommodate those who learn well without stories. HIPAA 1 and 2 are important prerequisites to understand details of privacy. You will learn what is marketing under HIPAA, rules that apply to relationships with pharmaceutical and medical device companies, rules for marketing authorizations, the use of protected health information in HIPAA, and more. Estimated time: 1-3 hours. 87 pages.
OSHA Workplace Violence	$50	This OSHA course is made for managers and employees to learn not only the regulations about handling workplace violence but also to learn signs of possible violence and how to deal with them. The course covers OSHA programs, preventative measures, education and training in workplace violence, worksite analysis, security measures, courses of action in an incident, recovery after an incident, recordkeeping, and some case studies. It includes narrations, interactivity, and a final exam for certification. Estimated time: 2-3 hours. 164 pages.
Nursing Skills Applying a Pressure Bandage	25	The Nursing Skills series takes one important nursing skill at a time and teaches the student how to assess the situation, plan the intervention, educate the client, implement the skill step by step, recognize important variations, and how to deal with more complex cases and assimilate nursing tips. The series is directed to an introductory to intermediate audience. Each course contains photographs, interactivity, and a test. Applying a Pressure Bandage should take 60 minutes to complete and teaches how to stop wounds from bleeding.
Cardiovascular Anatomy and Physiology	50	Each of the Anatomy and Physiology series covers an organ system with depth appropriate to a beginner and intermediate health care worker or healthcare ancillary staff. Almost every page is narrated to help audiovisual learners and to teach correct pronunciation. Each series is full of graphics, exercises, animations, interactivity, and questions to reinforce concepts learned. Each course shows the interaction with other body systems and the relevance of the material learned to some common diseases. Cardiovascular Anatomy and Physiology covers the anatomy of the heart in detail, blood flow, the cardiac cycle, circulatory routes, blood vessel anatomy, and major arteries and veins. This course uses many mp3 files for the narrations, so Internet Explorer is preferred. Estimated time: 3-5 hours. 161 pages.
HIPAA 3A Contact Hours Continuing Education Test	5	Taking this test in addition to the HIPAA 3A course will enable you to obtain ANCC credits for 4 contact hours of nursing continuing education. If you want credits, you need to purchase both the course and this test. ANCC-accredited courses may be used by the following professional continuing education categories: Registered nurses, Nurse practitioners, Advanced practice nurses, Licensed vocational or practical nurses, Nursing assistants, Occupational therapists, Recreation therapists, Physical therapists, Respiratory therapists. You will need to check with your professional society for confirmation. In addition, this course is licensed for the following professional credits in the state of California: Licensed Clinical Social Workers (LCSWs), Associate Clinical Social Workers (ASWs), Marriage and Family Therapists (MFTs), Licensed Educational Psychologists (LEP).
HIPAA Focused Training 3A Contact Hours Continuing Education Test	$5	Taking this test in addition to the HIPAA Focused Training 3A course will enable you to obtain ANCC credits for 3 contact hours of nursing continuing education. If you want credits, you need to purchase both the course and this test. ANCC-accredited courses may be used by the following professional continuing education categories: Registered nurses, Nurse practitioners, Advanced practice nurses, Licensed vocational or practical nurses, Nursing assistants, Occupational therapists, Recreation therapists, Physical therapists, Respiratory therapists. You will need to check with your professional society for confirmation. In addition, this course is licensed for the following professional credits in the state of California: Licensed Clinical Social Workers (LCSWs), Associate Clinical Social Workers (ASWs), Marriage and Family Therapists (MFTs), Licensed Educational Psychologists (LEP).
HIPAA 4 Data Security Contact Hours Continuing Education Test	5	Taking this test in addition to the HIPAA 4 course will enable you to obtain ANCC credits for 2 contact hours of nursing continuing education. If you want credits, you need to purchase both the course and this test. ANCC-accredited courses may be used by the following professional continuing education categories: Registered nurses, Nurse practitioners, Advanced practice nurses, Licensed vocational or practical nurses, Nursing assistants, Occupational therapists, Recreation therapists, Physical therapists, Respiratory therapists. You will need to check with your professional society for confirmation. In addition, this course is licensed for the following professional credits in the state of California: Licensed Clinical Social Workers (LCSWs), Associate Clinical Social Workers (ASWs), Marriage and Family Therapists (MFTs), Licensed Educational Psychologists (LEP).
Global Pharmaceuticals in the 21st Century	$50	This course, lasting about 2 hours, gives you a concise historical perspective on the pharmaceutical industry from 1975 to the future. You will learn major trends such as consolidation, the impact of major scientific movements such as biotechnology, changes in dominant drug classes, and so on. It has interactivity, some narrated portions, and a quiz at the end. 115 pages.
Business Law 10 Nature of Contracts	50	This course is an excellent introduction to contracts for business people. It covers the function of contract law, the elements of a contract, the theory of contracts, the types of contracts, and the interpretation of contracts. It contains numerous review questions, many of which are short cases. Estimated time: 2-4 hours. 108 pages.
ECG 2 Electrophysiology and the ECG	50	The ECG series is a clear explanation of how to understand and read ECGs that brings a beginner to a level of sophistication. Course 2 is on the electrophysiology of the ECG. It covers cardiac electrophysiology, the nervous system control of the heart, electrical conduction in the heart, and the electrocardiograph leads. Estimated time: 2-3 hours. 108 pages.
Cultural Diversity And Nursing	50	This course applies diversity training to healthcare, particularly for nurses, but anyone in healthcare can benefit from the course. It covers culture and different ways of evaluating and looking at culture, race, ethnic differences, different religious beliefs and practices, and how a healthcare worker can better relate to them. The course instructs on how to increase one's cultural competence. Cases are included that show the incorporation of the concepts into the nursing process. Estimated time: 2-4 hours. 185 pages.
Leading Effective Teams	50	This course is a must for any manager interested in leading teams. It covers the types of teams, advantages and disadvantages of working with teams, nine key roles a team leader can employ in creating an effective team, how post-activity reviews and dialogue sessions can be used to facilitate team learning, how to develop team creativity, five determinants of effective team decisions, meeting skills, how to foster team learning, and much more. It includes a case video and a behavior modeling video and exercise. Self-assessments and questions that lead to applications of the concepts are part of the program. Estimated time: 5 hours. 246 pages.
Supervision 6 Planning Essentials	$50	This course teaches a supervisor all the essentials of planning in a business setting. You will learn the importance of planning and visioning, and then learn specific tools to help you as a supervisor. Particular attention is given to management by objectives, knowledge management, types of standing and single-use plans, just-in-time inventory, budgeting, and scheduling and planning tools such as Gantt Charts and PERT. Estimated time: 3-5 hours. 249 pages.
Supervision 7 Planning, Time, and Stress Management	50	This course teaches a supervisor more skills in planning, but concentrates on time-saving skills that enable the supervisor to reduce stress on himself and his employees. Among many topics, the course covers forecasting, tactical strategies for the acceptance of plans, the effective and safe use of human and material resources, and techniques of time management. A video on time management is included. Estimated time: 3-6 hours.
Marketing 14 Retailing	75	This is an extensive and comprehensive course about marketing in retailing. It contains three videos and hundreds of pages of text and questions. It will take 5-10 hours to complete. It covers, among many other subjects, retailing in the US economy, the types of retailing, different organization of retailing companies, retailing techniques, franchises, marketing strategy, global retailing markets, and future trends. 336 pages.
Supervision and Unions	$50	This course teaches a supervisor about labor unions and how to work with them. The student will learn why and how labor unions affect organizations and the supervisory position, identify aspects of good management that are likely to deter a union organizer’s appeal, be able to outline procedures for supervisors to follow if confronted with a union-organizing effort, learn how to maintain good union–management relationships and the supervisor’s key role in maintaining them and the role of the supervisor in the interpretation and application of the labor agreement at the departmental level. Estimated time: 3-6 hours.
Supervising Diversity	50	This course teaches the supervisor how to deal with diversity. The student will learn to recognize the importance of managing diversity as a reality and business necessity, identify the major categories of legally protected employees and general guidelines for supervising diversity, explain issues involved in the supervision of racial/ethnic minority employees, female employees, employees with physical and mental disabilities, older workers, employees of different religious views, and Vietnam-era and other veterans, recognize several pressures faced by supervisors who themselves are members of protected groups, and explain the issue of reverse discrimination. Estimated time: 3 hours. 196 pages.
Motivation at Work	75	This is a course for managers who seriously want to learn how to motivate their employees. It takes about five to ten hours to complete. It covers all the major theories of work motivation, and applies the theories to practical examples. Every few pages of text is followed by questions that often start with establishing understanding of the material and progress to applications. Two videos that illustrate companies that succeed in motivating employees are included. It includes cases showing motivation development at companies like Disney. Estimated time: 5-10 hours.
Marketing 1 Marketing Overview	75	This is more than just an introduction to marketing. This comprehensive course covers the different orientations to marketing and gives applications to real industry cases. It shows the practical differences between sales and marketing orientations. It gives an overview of the marketing process. As with all courses in the marketing series, it is full of questions that build up from understanding of the text to applications that require greater levels of thinking and application. The course includes several videos. 200 pages
OSHA Hazard Communications	$30	This course teaches managers what they need to know to administer a Hazard Communications program and employees what they need to do and what questions they need to ask when dealing with hazardous substances. The course covers container labeling, training, analysis of non-routine tasks, the use of Material Safety Data Sheets, inventory procedures, and more. It contains video narrations and role plays, interactivity, and a final exam for documentation. Estimated time: 1-2 hours. 7 pages.
OSHA Control of Hazardous Energy	30	This course teaches how to comply with the OSHA requirements for hazardous energy. This course covers compliance methods, isolation verification methods, lock out and tag out, the control of hazardous energy, including electrical, and more. It contains video narrations and role plays, interactivity, and a final exam for documentation. Estimated time: 1-2 hours. 72 pages.
OSHA Medical Recordkeeping	30	This course teaches the manager who has to adhere to OSHA rules how to keep medical records and fill out the necessary forms. The course covers terminology, logs, medical and training files, posting rules, and forms 300 and 301. It contains animations and questions. Estimated time: 1-2 hours. 82 pages.
OSHA Penalty Policies	30	This course helps managers understand the OSHA penalty process. It covers the OSHA penalties fact sheets, how to respond to a violation, how to assess serious and non-serious violations, common targets for OSHA citations, employer rights and responsibilities, and how OSHA inspectors follow up. It includes video, narration, interactivity, and a final exam for certification. Estimated time: 2-3 hours. 97 pages.
Surviving OSHA Inspections	$30	This course teaches you the best behavior and attitude for an OSHA inspection. It covers the background of the inspection process, the inspection process itself, inspection priorities, compliance officer preparation, how to analyze inspection results, and a summary of the appeals process. Estimated time: 1-2 hours. 101 pages.
Business Law 40 Ethics and Business Decision Making	50	This course will develop the student's knowledge of and sensitivity to ethics in a work environment. After learning about the nature of business ethics, the student will learn how to reason ethically, how to make ethical business decisions, the components of the ethical decision-making process, and ethical decision making in foreign countries. This course would be an excellent part of a corporate ethics initiative, and would also be helpful in preventing problems before they arise. It will also help an individual develop sensitivity for ethics and the law. Estimated time: 2-3 hours.
Business Law 51 Liability of Accountants and Professionals	50	The role of professionals including accountants in fraudulent activity has been all over the news lately. This course covers the liability of professionals under the law, and would be excellent for corporate ethics training. The student will learn about liability to clients, liability to third parties, securities laws, criminal liability, working papers, confidentiality, and privilege. The course includes numerous questions that help the learner apply the concepts. 123 pages.
Organizational Culture	75	This course teaches anyone with managerial responsibility to understand the culture of the organization. In addition to authoritative text, the course contains almost 200 interactive questions that build from understanding the material to applying it in the real world. It includes several cases and two videos. It covers how organizational cultures are developed, maintained, and changed, the types of organizational culture and their relationship to performance, culture and ethics, the management of diverse cultures, and much more. Estimated time: 5-10 hours. 386 pages.
Marketing 2 Strategic Planning	75	This in-depth introduction to marketing strategy is useful for anyone in any field. It will teach the student how to develop and asses marketing plans and generate strategic insights. It includes numerous interactive questions that build up from assuring comprehension of the material to applying the concepts. Two videos are included. The student will learn the outline of a marketing plan, how to develop a mission statement, how to state good marketing objectives, how to conduct a situation analysis, how to identify and select strategic alternatives, how to select target strategies, the marketing mix, and techniques that make strategic planning effective. 275 pages.
Marketing 3 Market Environment	75	This in-depth look at the marketing environment covers important concept for everyone in marketing and sales. It covers the external environment of marketing and how it affects the firm, social factors in marketing, demographics, multiculturalism, reacting to economic cycles, the impact of technology, the political and legal environment of marketing, local and global competition, the ethical environment in marketing, corporate social responsibility, and much more. It includes numerous interactive questions that build up from assuring comprehension of the material to applying the concepts. Two videos are included. 309 pages. 3-5 hours.
Respiratory Anatomy and Physiology	50	Each of the Anatomy and Physiology series covers an organ system with depth appropriate to a beginner and intermediate health care worker or healthcare ancillary staff. Almost every page is narrated to help audiovisual learners and to teach correct pronunciation. Each series is full of graphics, exercises, animations, interactivity, and questions to reinforce concepts learned. Each course shows the interaction with other body systems and the relevance of the material learned to some common diseases. Respiratory Anatomy and Physiology covers the anatomy of the respiratory system in detail, the nose, pharynx, larynx, trachea, bronchial tree, lungs, and the process of respiration with a basic explanation of partial pressures in breathing. Best used with Internet Explorer to make sure the mp3 audio files play correctly. Estimated time: 3-5 hours. 183 pages.
Funny 483s GMPs 1	$20	483 warning letters can be useful learning tools, especially combined with a touch of humor. Number 1 in the GMP series deals with import problems and poor quality control and compliance from Tinker Bell's production of pharmaceutical fairy dust. Estimated time: 1 hour. 45 pages.
Funny 483s Sales 1	20	483 warning letters can be useful learning tools, especially combined with a touch of humor. Number 1 in the sales series deals with problems of innacurate claims about Arthropotion made at the annual meeting of Quidditch injury specialists. In fact, its dangerous side effects were downplayed and almost led to the poisoning of Harry Potter. Estimated time: 1 hour.
Work Stress	75	This course examines work stress, its causes, and its consequences. The lesson begins by describing the basic nature of stress, including definitions of fundamental concepts, an explanation of the fight-or-flight response, and a discussion of factors that influence whether an individual will experience stress in the workplace or in other situations. Next, the lesson explores sources of stress that exist within the workplace and in people’s personal lives. Consideration is also given to three important effects of stress: health, job performance, and job burnout. Additionally, the Type A personality and the hardy personality are examined in terms of their ability to heighten or reduce people’s reactions to stressful situations. Finally, there is a discussion of the methods that individuals and organizations can use to manage stress. It contains two videos, three self-assessments, and many case studies and features. Estimated time: 5 hours. 444 pages.
Business Law 19 Sales and Lease Contracts	$50	This course teaches the manager the concepts of sales and lease contracts. It covers the Uniform Commercial Code and relevant sections of it involving sales and leases, the terms and procedures for the formation of contracts, such as offer, acceptance, consideration, statute of frauds, parol evidence, and unconscionability, and international contracts. A special section on online offers is included. Estimated time: 2-5 hours. 154 pages.
Organizational Change	75	This course focuses on planned change in organizations. Three dramatic pressures for organizational change are explored. These pressures include globalization, information technology and computers, and the changing nature of the workforce. The characteristics of effective change are identified and a systems model of change is introduced. The nature and purposes of organizational diagnosis are discussed as well, with emphasis being placed on the need to assess readiness for change. It contains two videos, self-assessments, and many case studies and features. Estimated time: 5-10 hours. 473 pages.
PowerPoint With Sales Tips 2	20	This PowerPoint series of 14 courses teaches the student how to accomplish important tasks common to all PowerPoint versions, and is unique in providing applications to sales and business situations with presentation and sales tips in every course. The courses also teach with a touch of humor, as an executive at a company selling high-tech snake oil seeks PowerPoint enlightenment in order to get his product approved by the FDA. Each course of the series contains interactivity, screen movies, practice files, and animations. PowerPoint With Sales Tips 2 covers starting a new presentation with a presentation design, entering slide text, and creating new slides. The course includes a separate set of many practice pages. Estimated time: 2-3 hours. 136 pages.
Organization Design	$75	This courses teaches you how to choose an optimal organizational design for top performance. It contains two videos, self-assessments, and many case studies and features. First, the course defines organization design, identifies its objectives, and links organization design to other group and organizational processes. Second, environmental forces, strategic choices, and technological factors—the three primary variables that influence organization design decisions—are discussed. Third, environmental forces and technological factors are then incorporated into a comparative framework for determining the conditions under which different organization design approaches will be effective. Fourth, the differences between mechanistic and organic systems are explored. Next, four traditional organization designs––functional, place, product, and multidivisional—are examined. Finally, four newer organization designs—matrix, multinational, network, and virtual—are explored. Also considered are the practical implications of the different design choices. Estimated time: 5-10 hours. 460 pages.
Business Law 22 Remedies for Breach in Contracts	50	This course teaches the layman or manager the remedies for breaches in contracts. The course covers the remedies for both buyers and sellers, and gives useful details about the contractual remedy laws. Estimated time: 2-5 hours. 119 pages .
OSHA Bloodborne Pathogens	50	This in-depth look at Bloodborne Pathogens, suitable for OSHA training for both healthcare workers and other types of workers, starts by covering OSHA issues such as requirements, work practices, and records. It then gives extensive coverage of AIDS, Hepatitis B, Hepatitis C, and other diseases. Prevention and treatment are covered thoroughly. It contains many narrations and animations. It is authoritative, simple, and clear, and is well geared for general readers interested in learning about these diseases. It received a five star rating from Foreword Reviews. Approved for 5 national nursing contact hours; purchase of separate test required. 362 pages.
HIPAA 3D Notice of Privacy Practices	50	This course continues the soap opera at Dior Armani Medical Center while teaching about a crucial part of the HIPAA regulations, the Notice of Privacy Practices. Upon completion of this course, the you will be able to describe the rules of privacy notices, enumerate the parts of a privacy notice and what issues they address, construct a privacy notice for your covered entity, describe the regulations of an acknowledgement of a notice of privacy practices (NPP), and apply the regulations to several special practical situations. And you will see a sinister plot to incarcerate a doctor in the psychiatric wing of the hospital with the diagnosis of HIPAA Overload Syndrome. Estimated time: 1-3 hours. 163 pages.
HIPAA Focused Training 3D Notice of Privacy Practices	50	The HIPAA Focused Training series consists of traditionally structured courses with similar content to the HIPAA story courses to accommodate those who learn well without stories. HIPAA 1 and 2 are important prerequisites to understand details of privacy. HIPAA 3 is the series on privacy. Upon completion of HIPAA 3D, the you will be able to describe the rules of privacy notices, enumerate the parts of a privacy notice and what issues they address, construct a privacy notice for your covered entity, describe the regulations of an acknowledgement of a notice of privacy practices (NPP), and apply the regulations to several special practical situations. Estimated time: 1-3 hours. 136 pages.
Business Law 41 Labor and Employment Law	50	This course gives a manager or employer an excellent overview of employment law. At the end of this course, you will be able to describe the relation between management, unions, and labor laws, describe basic child labor and wage-hour laws, identify the major labor union laws and summarize their significance, summarize the laws that apply to worker health and safety, identify key laws of income security, summarize COBRA, describe important features of family and medical leave laws, list important privacy issues for employees, such as drug testing, identify the issues in wrongful discharge, identify the legal basis for employee leave and benefits, and ensure that employees who are terminated are done so legally. Estimated time: 2-5 hours. 152 pages.
Nursing Skills Preparing An IV Solution	$25	The Nursing Skills series takes one important nursing skill at a time and teaches the student how to assess the situation, plan the intervention, educate the client, implement the skill step by step, recognize important variations, deal with more complex cases, and assimilate nursing tips. The series is directed to an introductory to intermediate audience. Each course contains photographs, interactivity, and a test. Preparing an IV Solution should take 60 minutes to complete and teaches how to prepare an IV solution correctly. 87 pages
Marketing 12 Services and Nonprofits	75	This course in the Marketing series is deep, thorough, and interactive. It takes around 5 hours to complete and has over a hundred review questions througout the text. The questions range from factual reinforcement to applications of the material. A video is included as a case. Upon the completion of the course, you will have a very solid foundation in marketing of services and nonprofit organizations. The course covers the differences between services and goods, the components of service quality, the gap model of service quality, marketing by manufacturers, how to develop marketing mixes for services, internal marketing, global issues in services marketing, and nonprofit organization marketing. 247 pages.
Marketing 9 Competitive Advantage	75	This course in the Marketing series is deep, thorough, and interactive. It takes 5-10 hours to complete and has many review questions througout the text. The questions range from factual reinforcement to applications of the material. Several cases are included. Upon the completion of the course, you will have a very solid foundation in competitive advantage and intelligence and a lot of useful ideas. The course covers the three types of competitive advantage, competitive intelligence, internal competitive intelligence data, external sources of competitive intelligence, the use of the internet and databases, and industrial espionage. 175 pages.
Marketing 7 Segmentation	75	This course in the Marketing series is deep, thorough, and interactive. It takes 5-10 hours to complete and has over a hundred review questions throughout the text. The questions range from factual reinforcement to applications of the material. A video case and a video overview are included. Upon the completion of the course, you will have a very solid foundation in segmenting markets for the greatest success in your marketing targets. The course covers the characteristics of markets and market segments, the criteria for successful market segmentation, bases commonly used to segment consumer and business markets, the steps in segmenting markets, strategies for selecting target markets, positioning strategies, differentiation, and global market targeting. 278 pages.
Marketing 5 Consumer Decisions	75	This course in the Marketing series is deep, thorough, and interactive. It takes 5-10 hours to complete and has over a hundred review questions throughout the text. The questions range from factual reinforcement to applications of the material. A video case and a video overview are included. Upon the completion of the course, you will have a very solid understanding of consumer decision making and how to get consumers to decide on your product or service. The course covers the components of the consumer decision making process, the post-purchase evaluation process, the types of consumer buying decisions, and the cultural, social, individual, and psychological factors that affect buying decisions. 356 pages.
Marketing 4 Global Vision	75	This course in the Marketing series is deep, thorough, and interactive. It takes 5-10 hours to complete and has over a hundred review questions throughout the text. The questions range from factual reinforcement to applications of the material. A video case is included. Upon the completion of the course, you will have a very solid understanding of the issues in global marketing. The course covers the importance of global marketing, the impact of multinational firms on the world economy, the external environment facing global marketers, how to enter the global marketplace, and the development of a global marketing mix. 321 pages.
Nursing Skills Breast Self Examination	$25	The Nursing Skills series takes one important nursing skill at a time and teaches the student how to assess the situation, plan the intervention, educate the client, implement the skill step by step, recognize important variations, deal with more complex cases, and assimilate nursing tips. The series is directed to an introductory to intermediate audience. Each course contains photographs, interactivity, and a test. Breast Self-Examination should take 60-90 minutes to complete and teaches how to perform a breast exam and teach it to a client.
HIPAA Privacy Compliance Planning	50	This course is designed for administrators and managers as both training for HIPAA requirements and as an overview with tips on HIPAA implementation. Upon the completion of this course, you will be able to outline the major steps involved in HIPAA compliance, decide whether your organization is a hybrid entity, describe the basic functions of a privacy officer, differentiate privileged and non-privileged attorney discussions, outline the steps involved in gap analysis, outline the steps involved in a risk assessment, describe the basic procedures for compliance documentation, and outline HIPAA's training requirements and training implementation parameters. Estimated time: 2-3 hours. 107 pages.
HIPAA Privacy Certificate Program	300	This program will certify your knowledge of HIPAA privacy, provide you with documentation of HIPAA mandated training, and prepare you for administering a HIPAA program. It contains at least 13 HIPAA courses, including HIPAA Privacy Compliance Planning, HIPAA 1 Overview, HIPAA 2 Business Associates and Covered Entities, HIPAA 4 Data Security, and the HIPAA 3 Privacy series. Other courses may be added from time to time. Some of the courses keep you entertained while learning regulations by including the satirical story of a hospital soap opera. After investing 15-25 hours in this program, you will have attained a superb knowledge of HIPAA privacy regulations. (Some of these courses are approved for national nursing contact hours--requires purchase of separate test.)
OSHA Management Certificate Program	300	This program will certify your knowldedge of OSHA compliance management while teaching you how to run an OSHA program and prevent injuries. It includes the following courses: Workplace Violence, Bloodborne Pathogens, Repetitive Strain Injury, Hazard Communications, Control of Hazardous Energy, Medical Recordkeeping, OSHA Penalties Policies, and Surviving OSHA Inspections. (Many of these courses are also relevant for hospital OSHA and JCAHO management.) After investing 15-25 hours in this program, you will have attained a superb knowledge of OSHA regulations and how to administer them.
Breast Cancer Risk and Screening	25	This 1-2 hour course is ideal for teaching about breast cancer screening. Upon the completion of this course, you will be able to list the significant risk factors for breast cancer and describe them, list the breast screening options and how often and when they should be used, list two methods of primary prevention for breast cancer, and define the difference between primary and secondary prevention.
Breast Cancer Assessment of Common Symptoms	25	This 1-2 hour course is an important component of breast cancer screening education. Upon the completion of this course, you will be able to define the screening triad for breast cancer, take a medical history for breast cancer by asking the pertinent risk questions, outline the important parts of a breast exam, compare the usefulness of different radiographic techniques, compare the usefulness of different biopsy techniques, describe the significance of solid masses, outline the management of breast cysts, list important causes and treatments of breast pain, and distinguish benign from suspicious nipple discharges. 86 pages.
Marketing 6 Business Marketing	$75	This course in the Marketing series is deep, thorough, and interactive. It takes 5-10 hours to complete and has over a hundred review questions throughout the text. The questions range from factual reinforcement to applications of the material. A video case is included. Upon the completion of the course, you will have a very solid understanding of business to business marketing. The course covers the role of the internet in business marketing, relationship marketing, strategic alliances, the categories of business market customers, the North American Industry Classification System, the differences between business and consumer markets, and business buying behavior. 254 pages.
Marketing 10 Product Concepts	75	This course in the Marketing series is deep, thorough, and interactive. It takes around 5 hours to complete and has over a hundred review questions throughout the text. The questions range from factual reinforcement to applications of the material. A video case is included. Upon the completion of the course, you will have a very solid understanding of product marketing. The course covers the different types of consumer products, product lines, product mixes, branding and branding strategies, packaging, labeling, global branding and packaging, and product warranties. 244 pages.
Marketing 11 Developing Products	75	This course in the Marketing series is deep, thorough, and interactive. It takes around 5 hours to complete and has over a hundred review questions throughout the text. The questions range from factual reinforcement to applications of the material. A video case is included. Upon the completion of the course, you will have a very solid understanding of product development. The course covers the importance of developing new products, the six categories of new products, the steps of the new product development process, why some products succeed and others fail, global issues in product development, organizational groups to facilitate new product development, and the process through which new products are adopted. 273 pages.
Conflict and Negotiation	75	This fascinating and practical course in the Organizational Behavior series takes around 5 hours to complete and is full of ideas to improve your skills, case examples, and two case videos. The questions expand on the information to make the student think about the issues. Upon completion of this lesson, you should be able to explain the four basic varieties of conflict and describe three differing attitudes toward organizational conflict, identify the four primary levels of conflict within organizations, use five interpersonal conflict handling styles, define the basic types of negotiations, and describe several negotiation strategies. 393 pages.
Power and Political Behavior	75	This course in the Organizational Behavior series is for everyone in any organization. It takes 5-10 hours to complete and is full of ideas to improve your skills, case examples, and two case videos. The questions expand on the information to make the student think about the issues. Upon completion of this lesson, you should be able to explain the concept and dynamics of organizational power, describe the interpersonal sources of power, discuss the main categories of structural sources of power, discuss effective and ineffective uses of power, explain the concept of organizational politics and diagnose personal and situational factors that contribute to political behavior, and describe some personality dimensions that are related to political behavior. 405 pages.
7 Organizational and Managerial Competencies	75	This course in the Organizational Behavior series teaches you about 7 core managerial competencies with cases and questions on each. It takes 5-10 hours to complete and is full of ideas to improve your skills, case examples, and two case videos. It has an introductory self-assessment so you can score yourself on your managerial competencies. The questions expand on the information to make the student think about the issues. Upon completion of this lesson, you should be able to explain the following competencies: managing self, managing communications, managing diversity, managing ethics, managing across cultures, managing teams, and managing change.
Supervision Resolving Conflicts	$50	This course is for any supervisor to learn about handling conflicts, both union and non-union. The course contains many thinking questions and cases. You will learn five styles of conflict resolution, handling of complaints and grievances, the use of alternative dispute resolution, the supervisor’s role at the initial step in a complaint or grievance, especially the need for open and frank communication, and guidelines for supervisors to resolve complaints and grievances in an effective manner. Estimated time: 3 hours.
Business Law 21 Performance of Sales	50	This course teaches the businessperson how sales contracts are carried out. Upon completion of this course, you will be able to define good faith, describe the obligations of the seller, describe the common tender rule and its exceptions, d+C186escribe the obligations of the buyer, describe the meaning of anticipatory repudiation, and outline the steps in a letter of credit. It contains many cases and questions to solidify your knowledge. Estimated time: 2-4 hours. 103 pages.
Business Law 23 Warranties	50	This course teaches the businessperson about warranties on goods and services. Upon the completion, you will be able to explain the meaning of warranty of title, explain the significance of an express warranty, define and give examples of implied warranties, explain the meaning of an overlapping warranty, explain the types of warranty disclaimers, explain the relationship of warranties to statutes of limitation, and describe the Magnuson-Moss Act. Estimated time: 2-4 hours. 119 pages.
Perception and Stereotypes of People	75	This course in the Organizational Behavior series teaches you about how stereotypes of people are formed. It takes 5-10 hours to complete and is full of ideas to improve your skills and recognize the process of improper stereotyping. It has case examples and two case videos. The questions expand on the information to make the student think about the issues. Upon completion of this course, you should be able to define perception and describe the major elements of the perceptual process, explain perceptual selection and identify the major factors that influence what individuals selectively perceive, describe the concept of perceptual organization, identify the factors that determine how one person perceives another, describe the major errors in perception that people make, explain how attributions influence behavior, and identify important attributions that people make in the work setting. 378 pages.
Personality and Work Attitudes	75	This course in the Organizational Behavior series teaches you how personality interacts with work attitudes. It takes 5-10 hours to complete and is full of ideas to improve your skills and stimulate your thinking. It has case examples and two case videos. The questions expand on the information to make the student think about the issues. Upon completion of this course, you should be able to explain the basic sources of personality differences among people, describe the “Big Five” personality factors and identify your profile in terms of these factors, identify some examples of specific personality traits that have important relationships to work behavior, define the concept of attitudes and describe the general relationship between attitudes and behavior, explain the importance of job satisfaction and organizational commitment in organizational behavior, and describe the relationship between individual differences and ethical behavior. 378 pages.
Group and Team Behavior	75	This course in the Organizational Behavior series teaches you how to work with groups and teams and understand their behavior. It takes 5-10 hours to complete and is full of ideas to improve your skills and performance. It has case examples and two case videos. The questions expand on the information to make the student think about the issues. Upon completion of this course, you should be able to describe the most common types of groups and teams in organizations, identify the unique features of virtual teams, explain the five-stage model of team development, describe seven of the key influences on team effectiveness, explain the self-managing team decision-making model, and guide team creativity using the nominal group technique, traditional brainstorming, and electronic brainstorming. 463 pages.
Healthcare Fraud and Abuse Introduction	$50	This course should be used for two purposes: informing one's organization about fraud and abuse and for documenting their training as part of a compliance program. It is for doctors, hospitals, nurses, and other providers. Upon the completion of this course, you will be able to define and differentiate fraud and abuse, list examples of fraud and abuse, list some statutes that are relevant to fraud and abuse and their basic contents, define a qui tam suit, describe some of the actions that the OIG takes, describe the circumstances that lead to exclusion from federal healthcare programs, describe at least 15 terms referring to improper billing practices, and give examples for at least 10 types of improper billing practices. Approved for 3 contact hours of continuing education credit; requires purchase of a separate test. 166 pages.
Bioterrorism Certificate Program	300	This certificate program combines 7 bioterrorism courses covering some of the deadliest risks into one economical package below the price of the courses taken individually. The seven diseases are anthrax, botulism, hemorrhagic fever viruses, plague, radiation, smallpox, and tularemia. Each course is a clear, interactive presentation of the problems facing anyone with an interest in bioterrorism, and is written to be understood well by people outside of healthcare. When you have completed the test that incorporates all 7 courses, you will receive a certificate of completion of the UniversityOfHealthCare/UniversityOfBusiness program in Bioterrorism. Approved for national nursing CE contact hours, which must be purchased separately. These programs are currently certified for EMS credit in the state of Maryland and for national CECBEMS credits (no extra charge). Estimated time: 15-20 hours.
Customer Care in Healthcare Certificate Program	200	This certificate program combines 4 Customer Care in Healthcare courses into one package. Courses included are Reorganizing for Customer Care, Customer and Patient Care, Provider Patient Relationships, and Handling Difficult People. The courses are interactive and focus on teaching a technique or idea followed by reinforcement and application via questions and answers. This is an excellent tool to increase an organization's commitment to customer care. The principles behind the concepts are relevant to almost every business, not just healthcare. When you have completed the test that incorporates all 4 courses, you will receive a certificate of completion of the UniversityOfHealthCare / UniversityOfBusiness program in Customer Care in Healthcare. Estimated time: 12-15 hours.
Health Economics Aging Population	50	This course explains the demographics of the aging population and its impact on the American healthcare system. On the completion of this course, you will be able to identify the medical and economic consequences of the changing demographics of the U.S. population, explain the effect of an aging population on the demand for medical care, describe the major changes in elder care: the treatment of chronic medical conditions, end-of-life care, and long-term care, and explain the increasing need for long-term care. No math required. Estimated time: 2-3 hours. 127 pages.
Secrets of a Leadership Coach 1: Executive Coaching Techniques	50	Secrets of a Leadership Coach is a premium leadership training series that brings the wisdom of one of America's top CEO coaches to every employee and manager. The series has hundreds of video clips, role plays, and animations. It will result in better leadership, personal interactions, and team-building. Upon the completion of this course (number 1 in the series), you will be able to describe the coaching and feedback process, define the feedforward process, identify some typical behaviors of leaders that need to be changed, analyze how traditional feedback is different, recognize classic challenges in helping successful people change, and explain why leaders don't always complete the coaching process after starting it. 151 pages.
Secrets of a Leadership Coach 2: Developing Ourselves as Leaders	50	Secrets of a Leadership Coach is a premium leadership training series that brings the wisdom of one of America's top CEO coaches to every employee and manager. The series has hundreds of video clips, role plays, and animations. It will result in better leadership, personal interactions, and team-building. Upon the completion of this course (number 2 in the series), you will be able to list the 3 steps to encourage feedback, demonstrate how to thank people for their feedback, write the 3 guidelines for responding to feedback, describe how to involve other people in helping one change, and discuss the follow-up process. 179 pages.
Secrets of a Leadership Coach 3: Developing Others	$50	Secrets of a Leadership Coach is a premium leadership training series that brings the wisdom of one of America's top CEO coaches to every employee and manager. The series has hundreds of video clips, role plays, and animations. It will result in better leadership, personal interactions, and team-building. Upon the completion of this course (number 3 in the series), you will be able to recognize when behavioral coaching will work, assess when behavioral coaching will not work, list the steps in the coaching process, describe how to involve key stakeholders, select supportive coaches, use an experiential activity for feedforward, and perform follow-up and mini-survey. 144 pages.
Secrets of a Leadership Coach 4: Developing a Team	50	Secrets of a Leadership Coach is a premium leadership training series that brings the wisdom of one of America's top CEO coaches to every employee and manager. The series has hundreds of video clips, role plays, and animations. It will result in better leadership, personal interactions, and team-building. Upon the completion of this course (number 4 in the series), you will be able to identify why team building is important, analyze the steps in the team-building process, illustrate examples of team areas for behavioral change, describe individual areas for behavioral change, and describe communication methods for follow-up. 105 pages.
Secrets of a Leadership Coach 1-5 Series CD or Online Package	200	Secrets of a Leadership Coach is a premium leadership training series that brings the wisdom of America's top CEO coach to every employee and manager. The series has hundreds of video clips, role plays, and animations. It will result in better leadership, personal interactions, and team-building. It contains four main courses: Executive Coaching Techniques, Developing Ourselves as Leaders, Developing Others, and Developing a Team. The package includes a fifth course with practice files and self-assessments that lead you interactively in the creation of your own action plan. Upon the completion of this series, you will be able to describe the coaching and feedback process, define the feedforward process, identify some typical behaviors of leaders that need to be changed, analyze how traditional feedback is different, recognize classic challenges in helping successful people change, explain why leaders don't always complete the coaching process after starting it, list the 3 steps to encourage feedback, demonstrate how to thank people for their feedback, write the 3 guidelines for responding to feedback, describe how to involve other people in helping one change, discuss the follow-up process, recognize when behavioral coaching will work, assess when behavioral coaching will not work, list the steps in the coaching process, describe how to involve key stakeholders, select supportive coaches, use an experiential activity for feedforward, perform follow-up and mini-survey, identify why team building is important, analyze the steps in the team-building process, illustrate examples of team areas for behavioral change, describe individual areas for behavioral change, and describe communication methods for follow-up.
Secrets of a Leadership Coach 5 Practice and Assessments	50	Secrets of a Leadership Coach is a premium leadership training series that brings the wisdom of one of America's top CEO coaches to every employee and manager. The series has hundreds of video clips, role plays, and animations. The fifth course in the series contains exercises that help one solidify the concepts of courses 1-4. Pre- and post-course assessments allow the learner to look at his progress. In addition, this course has practical exercises that help the student develop his own responses to situations involving behavioral problems. In the process, this course takes the learner through the development of his or her personal action plan which is compiled at the end of the course. This is very useful when used alone but is preferentially taken as part of the package of courses in Secrets of a Leadership Coach. 141 pages.
Loss, Grief, and Death in Healthcare	$50	This course teaches the healthcare worker, and especially the nurse, the theory and practice of dealing with patients and families experiencing loss, grief, and death. Narrations and animations are included throughout the course. Upon the completion of this course, you will be able to define key terms, describe various losses that affect individuals at different stages of the life cycle, describe the characteristics of an individual experiencing grief, differentiate adaptive grief and pathological grief, discuss theoretical perspectives of loss, grief, and death, discuss use of the nursing process with a grieving individual, discuss the holistic needs of the dying person and his family, define the purpose of hospice care, develop a plan of care for a dying client, discuss nursing responsibilities when a client dies, describe ways that nurses can cope with their own grief. Estimated time: 3-5 hours.
Nursing Skills Measuring Blood Glucose Levels	$25	The Nursing Skills series takes one important nursing skill at a time and teaches the student how to assess the situation, plan the intervention, educate the client, implement the skill step by step, recognize important variations, and how to deal with more complex cases and assimilate nursing tips. The series is directed to an introductory to intermediate audience. Each course contains photographs, interactivity, and a test. Monitoring Blood Glucose should take 60 minutes to complete. Upon the completion of this course, you will be able to assess the glucose measurement preparation, plan glucose measurement outcomes and equipment preparation, educate the client about the procedure, list each step in glucose measurement, explain the rationale for each step of glucose measurement, describe what actions to take when an unexpected result is discovered, describe several common variations in glucose measurement for different groups, and identify some common mistakes in glucose measurement. 94 pages.
Nursing Skills Ambulation and Safe Falling	25	The Nursing Skills series takes one important nursing skill at a time and teaches the student how to assess the situation, plan the intervention, educate the client, implement the skill step by step, recognize important variations, and how to deal with more complex cases and assimilate nursing tips. The series is directed to an introductory to intermediate audience. Each course contains photographs, interactivity, and a test. Upon the completion of this course, you will be able to, assess the client for ambulation, plan ambulation outcomes and equipment preparation, educate the client about the procedure, list each step in ambulation, explain the rationale for each step of ambulation, describe what actions to take when an unexpected event occurs, such as falling, describe several common variations in ambulation for different groups, and identify some common mistakes in ambulation .
Nursing Skills Body Mechanics and Lifting	25	The Nursing Skills series takes one important nursing skill at a time and teaches the student how to assess the situation, plan the intervention, educate the client, implement the skill step by step, recognize important variations, and how to deal with more complex cases and assimilate nursing tips. The series is directed to an introductory to intermediate audience. Each course contains photographs, interactivity, and a test. Upon the completion of this course, you will be able to name 8 rules of safe lifting, perform pre-lifting exercises, assess the client before lifting, make proper plans for lifting that include preparing the necessary equipment, educate a client about a move, list the steps in moving a patient and explain the rationale for each, cite important variations in care for special groups, name several important errors in lifting, and name several tips for proper lifting.
OSHA Eye Safety	50	This OSHA course offers a comprehensive view of eye safety in general and especially in the workplace for the general worker and manager. It covers the anatomy of the eye, common injuries, impact and foreign bodies in the eyes, injuries from light, laser injuries, infections, chemicals, eyestrain, and many other problems. It includes review cases, some from the author's personal experience in treating work-related eye injuries. It has narrations, interactivity, and a test to certify completion. 200 pages. Estimated time: 2-3 hours.
Nursing Skills Taking a Pulse	$25	The Nursing Skills series takes one important nursing skill at a time and teaches the student how to assess the situation, plan the intervention, educate the client, implement the skill step by step, recognize important variations, and how to deal with more complex cases and assimilate nursing tips. The series is directed to an introductory to intermediate audience. Each course contains photographs, interactivity, and a test. Upon the completion of this course, you will be able to assess how to take a pulse, plan outcomes and equipment preparation for pulse taking, educate the client about the procedure, list each step in taking a pulse, explain the rationale for each step of taking a pulse, describe what actions to take when an unexpected result is discovered, describe several common variations in pulse taking for different groups, and identify some common mistakes in pulse taking. 104 pages. 1-2 hours.
Nursing Skills Handwashing	$25	The Nursing Skills series takes one important nursing skill at a time and teaches the student how to assess the situation, plan the intervention, educate the client, implement the skill step by step, recognize important variations, and how to deal with more complex cases and assimilate nursing tips. The series is directed to an introductory to intermediate audience. Each course contains photographs, interactivity, and a test. Upon the completion of this course, you will be able to assess the skill and circumstances of handwashing, plan handwashing outcomes and equipment preparation, educate the client about the procedure, list each step in handwashing, explain the rationale for each step of handwashing, describe what actions to take when an unexpected result is discovered, describe several common variations in handwashing for different groups, and identify some common mistakes in handwashing. 61 pages. 1-2 hours.
Pain Management	50	Pain management is evaluated on JCAHO inspections, and is an important but neglected area by many providers, who tend to undermedicate. This course teaches about pain, its scales, and its therapies. Upon the completion of this course, you will be able to identify the four components of pain conduction, discuss the gate control theory of pain, describe the types of pain, list three guidelines that should be included in a thorough pain assessment, edentify three general principles of pain management, list the nurse’s responsibilities in administration of analgesics, identify site of action of both nonopioid and opioid analgesics, describe three examples of nonpharmacological measures for pain relief, and discuss interventions that promote comfort. 172 pages. 2-4 hours.
Interpersonal Communication	75	This course in the Organizational Behavior series teaches you about interpersonal communication, verbal and non-verbal at work. It takes 5-10 hours to complete and is full of ideas to improve your skills and stimulate your thinking. It has case examples and two case videos. The questions expand on the information to make the student think about the issues. Upon completion of this course, you should be able to state the essentials of interpersonal communication, discuss how interpersonal communication networks affect power and control relationships among employees, describe how information technologies affect communication, explain the skills and abilities that foster dialogue, and describe how non-verbal communication supports dialogue. 447 pages.
Nursing Skills Effective Communication Process	25	The Nursing Skills series takes one important nursing skill at a time and teaches the student how to assess the situation, plan the intervention, educate the client, implement the skill step by step, recognize important variations, and how to deal with more complex cases and assimilate nursing tips. The series is directed to an introductory to intermediate audience. Each course contains photographs, interactivity, and a test. Upon the completion of this course, you will be able to assess the communication process, plan communication outcomes and equipment and environment preparation, educate the client about the procedure, list each step in the effective communication process, explain the rationale for each step of the communication process, describe what actions to take when an unexpected result is discovered, describe several common variations in communication for different groups, edentify some common mistakes in communication. 111 pages. 1-2 hours.
Quality Assurance And Outcomes Introduction	$50	Anyone in the healthcare field needs to understand the basics of quality assurance and outcomes as they apply to medical and hospital practice. This introduction to the field will teach you the basic terminology and concepts as they apply to healthcare. Upon the completion of this course, you will be able to define and explain basic concepts in quality assurance, explain the TQM set of approaches to healthcare, explain outcomes management, list some of the problems with outcomes management, define and explain DUE, explain some differences between quality improvement and quality assurance, explain the JCAHO Agenda for Change, explain techniques of outcomes management, and identify and critique data sources for outcomes evaluation. 104 pages. Estimated time: 2 hours.
Nursing Skills Magnetic Resonance Imaging	25	The Nursing Skills series takes one important nursing skill at a time and teaches the student how to assess the situation, plan the intervention, educate the client, implement the skill step by step, recognize important variations, and how to deal with more complex cases and assimilate nursing tips. The series is directed to an introductory to intermediate audience. Each course contains photographs, interactivity, and a test. Upon the completion of this course, you will be able to assess the client who will have an MRI, plan MRI procedure outcomes and equipment preparation, educate the client about the procedure, list each step in MRI assisting, explain the rationale for each step of MRI assisting, describe what actions to take when an unexpected result is discovered, describe several common variations in MRI assisting for different groups, and identify some common mistakes in MRI assisting. 80 pages. Estimated time: 1 hour.
Nursing Skills Assisting with Arteriography	25	The Nursing Skills series takes one important nursing skill at a time and teaches the student how to assess the situation, plan the intervention, educate the client, implement the skill step by step, recognize important variations, and how to deal with more complex cases and assimilate nursing tips. The series is directed to an introductory to intermediate audience. Each course contains photographs, interactivity, and a test. Upon the completion of this course, you will be able to assess the patient for arteriography, plan arteriography outcomes and equipment preparation, educate the client about the procedure, list each step in arteriography, explain the rationale for each step of arteriography, describe what actions to take when an unexpected result is discovered, describe several common variations in arteriography for different groups, and identify some common mistakes in arteriography. 97 pages. Estimated time: 1-2 hours.
Nursing Skills Assisting From Bed to Stretcher	25	The Nursing Skills series takes one important nursing skill at a time and teaches the student how to assess the situation, plan the intervention, educate the client, implement the skill step by step, recognize important variations, and how to deal with more complex cases and assimilate nursing tips. The series is directed to an introductory to intermediate audience. Each course contains photographs, interactivity, and a test. Upon the completion of this course, you will be able to assess the patient for transfer from bed to stretcher, plan transfer outcomes and equipment preparation, educate the client about the procedure, list each step in bed to stretcher assisting, explain the rationale for each step of bed to stretcher assisting, describe what actions to take when an unexpected result is discovered, describe several common variations in bed to stretcher assisting for different groups, and identify some common mistakes in bed to stretcher assisting. 96 pages. Estimated time: 1-2 hours.
Nursing Skills Progressive Muscle Relaxation	25	The Nursing Skills series takes one important nursing skill at a time and teaches the student how to assess the situation, plan the intervention, educate the client, implement the skill step by step, recognize important variations, and how to deal with more complex cases and assimilate nursing tips. The series is directed to an introductory to intermediate audience. Each course contains photographs, interactivity, and a test. Upon the completion of this course, you will be able to assess the client for relaxation therapy, plan progressive muscle relaxation outcomes and equipment preparation, educate the client about the procedure, list each step in progressive muscle relaxation, explain the rationale for each step of progressive muscle relaxation, describe what actions to take when an unexpected result is discovered, describe several common variations in progressive muscle relaxation for different groups, and identify some common mistakes in progressive muscle relaxation. 84 pages. Estimated time: 1 hour.
Articular Anatomy and Physiology	$50	Each of the Anatomy and Physiology series covers an organ system with depth appropriate to a beginner and intermediate health care worker or healthcare ancillary staff. Almost every page is narrated to help audiovisual learners and to teach correct pronunciation. Each series is full of graphics, exercises, animations, interactivity, and questions to reinforce concepts learned. Each course shows the interaction with other body systems and the relevance of the material learned to some common diseases. Articular Anatomy and Physiology teaches about the different kinds of joints, busae, synovial joints, and joint diseases. 249 pages. Estimated time: 3 hours.
Nursing Skills Computed Tomography Assisting	25	The Nursing Skills series takes one important nursing skill at a time and teaches the student how to assess the situation, plan the intervention, educate the client, implement the skill step by step, recognize important variations, and how to deal with more complex cases and assimilate nursing tips. The series is directed to an introductory to intermediate audience. Each course contains photographs, interactivity, and a test. Upon the completion of this course, you will be able to assess the patient for a CT scan, plan CT outcomes and equipment preparation, educate the client about the procedure, list each step in assisting for CT scans, explain the rationale for each step of CT scan assisting, describe what actions to take when an unexpected result is discovered, describe several common variations in CT scan assisting for different groups, identify some common mistakes in CT scan assisting, and list some tips in CT scan assisting. 87 pages. Estimated time: 1 hour.
Nursing Skills Surgical Scrub	25	The Nursing Skills series takes one important nursing skill at a time and teaches the student how to assess the situation, plan the intervention, educate the client, implement the skill step by step, recognize important variations, and how to deal with more complex cases and assimilate nursing tips. The series is directed to an introductory to intermediate audience. Each course contains photographs, interactivity, and a test. Upon the completion of this course, you will be able to assess the environment for surgical scrub, plan surgical scrub outcomes, plan surgical scrub equipment preparation, list each step in surgical scrubbing, explain the rationale for each step of surgical scrubbing, describe what actions to take when an unexpected result is discovered, describe several common tips for surgical scrubbing, and identify some common mistakes in surgical scrubbing. 79 pages. Estimated time: 1 hour.
Nursing Skills Taking Blood Pressure	25	The Nursing Skills series takes one important nursing skill at a time and teaches the student how to assess the situation, plan the intervention, educate the client, implement the skill step by step, recognize important variations, and how to deal with more complex cases and assimilate nursing tips. The series is directed to an introductory to intermediate audience. Each course contains photographs, interactivity, and a test. Upon the completion of this course, you will be able to assess the taking of blood pressure, plan blood pressure outcomes and equipment preparation, educate the client about the procedure, list each step in taking blood pressure, explain the rationale for each step of taking blood pressure, describe what actions to take when an unexpected result is discovered, describe several common variations in taking blood pressure for different groups, identify some common mistakes in taking blood pressure, and list some tips in taking blood pressure. Estimated time: 1-2 hours. 118 pages.
Business Law 42 Employment Discrimination	50	Every employer needs to know about employment discrimination, and this course will teach you about the major laws on the subject. At the completion of this course, you will be able to distinguish between different types of discrimination, understand the rights afforded to employees and applicants, utilize defenses to employment discrimination, describe the Civil Rights Act, describe the Equal Pay Act, and describe issues of age discrimination, disability discrimination, and affirmative action. Estimated time: 2-3 hours. 139 pages.
Patient Rights	$50	This course is made primarily as a compliance course to teach workers in a healthcare organization about patient rights, and, most importantly, the instructions for end of life care. The first part of the course, which contains 131 pages and takes 1-2 hours, teaches you to differentiate between rights and ethics, describe some ethical controversies, describe the concept of patient rights, describe the JCAHO standards for patient rights, list patient rights under Medicare, list and explain the AHA list of patient rights, and explain the documents needed for end of life care, particularly advance directives. The second part of the course is a patient rights exercise lasting 1-2 hours with 36 pages. It guides the student through an approach to ethical issues and helps the student evaluate one of his choosing, and gives some short cases. Approved for 2 hours of contact hours continuing education credit. Requires purchase of separate test.
Medication Errors	$75	This is a thorough, compelling, multimedia, and highly interactive course on medication errors and what to do about them. This course is for everyone in the healthcare field. Upon completion of this course, you will be able to do the following: 1. Discuss the contribution of the current health care system to the increase in medical and medication errors. 2. Describe the scope of the problem. 3. Identify the key messages in the 2000 U.S. Institute of Medicine report. 4. Describe the major causes of medication errors. 5. Describe four types of medication errors. 6. Explain the role of the incident report and its analysis in determining the causes of medication errors. 7. List the four stages of drug ordering and delivery and describe the unique issues related to each stage. 8. Describe the guidelines for preventing errors during each of the four stages (prescribing, transcribing, dispensing, and administration). 9. Identify and explain possible solutions to the problem of medication errors, including advances in technology, standardized bar codes, the use of ward-based clinical pharmacists, and patient education. 10. Explain the impact of cultural diversity on medication safety. 297 pages. Taking this course will enable you to obtain ANCC credits for 6 contact hours of nursing continuing education. ANCC-accredited courses may be used by the following professional continuing education categories: Registered nurses, Nurse practitioners, Advanced practice nurses, Licensed vocational or practical nurses, Nursing assistants, Occupational therapists, Recreation therapists, Physical therapists, Respiratory therapists. You will need to check with your professional society for confirmation. In addition, this course is licensed for the following professional credits in the state of California: Licensed Clinical Social Workers (LCSWs), Associate Clinical Social Workers (ASWs), Marriage and Family Therapists (MFTs), Licensed Educational Psychologists (LEP).
Business Law 11 Agreement	50	Offers, terminations, agreements, and acceptance are basic concepts in contract law. One cannot understand other aspects of contracts without them. This course will teach you those important concepts with lots of examples and cases. Estimated time: 2 hours. 144 pages.
PowerPoint With Sales Tips 3	20	This PowerPoint series of 14 courses teaches the student how to accomplish important tasks common to all PowerPoint Windows versions, and is unique in integrating applications to sales and business situations with presentation and sales tips in every course. The courses also teach with a touch of humor, as an executive at a company selling high-tech snake oil seeks PowerPoint enlightenment in order to get his product approved by the FDA. Each course of the series contains interactivity, screen movies, practice files, and animations. PowerPoint With Sales Tips 3 covers entering outline text, creating speaker’s notes pages, previewing slides in black and white, and printing slides, audience handouts, and speaker’s notes. Estimated time: 2-3 hours. 168 pages.
PowerPoint With Sales Tips 4	20	This PowerPoint series of 14 courses teaches the student how to accomplish important tasks common to all PowerPoint Windows versions, and is unique in integrating applications to sales and business situations with presentation and sales tips in every course. The courses also teach with a touch of humor, as an executive at a company selling high-tech snake oil seeks PowerPoint enlightenment in order to get his product approved by the FDA. Each course of the series contains interactivity, screen movies, practice files, and animations. PowerPoint With Sales Tips 4 covers entering and editing text in outline view, changing the view of an outline, changing the format of text, and sending an outline or notes to Word. Estimated time: 2-3 hours. 118 pages.
PowerPoint With Sales Tips 5	$20	This PowerPoint series of 14 courses teaches the student how to accomplish important tasks common to all PowerPoint Windows versions, and is unique in integrating applications to sales and business situations with presentation and sales tips in every course. The courses also teach with a touch of humor, as an executive at a company selling high-tech snake oil seeks PowerPoint enlightenment in order to get his product approved by the FDA. Each course of the series contains interactivity, screen movies, practice files, and animations. PowerPoint With Sales Tips 5 covers selecting & deselecting objects, adjusting and formatting text, finding & replacing text & fonts, checking spelling, and checking presentation styles. Estimated time: 2-3 hours. 127 pages.
PowerPoint With Sales Tips 6	20	This PowerPoint series of 14 courses teaches the student how to accomplish important tasks common to all PowerPoint Windows versions, and is unique in integrating applications to sales and business situations with presentation and sales tips in every course. The courses also teach with a touch of humor, as an executive at a company selling high-tech snake oil seeks PowerPoint enlightenment in order to get his product approved by the FDA. Each course of the series contains interactivity, screen movies, practice files, and animations. PowerPoint With Sales Tips 6 covers applying a template, viewing a master, using master objects, reapplying master layout, and saving as a template. Estimated time: 2-3 hours. 122 pages.
PowerPoint With Sales Tips 7	20	This PowerPoint series of 14 courses teaches the student how to accomplish important tasks common to all PowerPoint Windows versions, and is unique in integrating applications to sales and business situations with presentation and sales tips in every course. The courses also teach with a touch of humor, as an executive at a company selling high-tech snake oil seeks PowerPoint enlightenment in order to get his product approved by the FDA. Each course of the series contains interactivity, screen movies, practice files, and animations. PowerPoint With Sales Tips 7 covers choosing a color scheme, creating a color scheme, adding to color menus, adding a background, and applying a background texture. Estimated time: 2-3 hours. 100 pages.
PowerPoint With Sales Tips 8	20	This PowerPoint series of 14 courses teaches the student how to accomplish important tasks common to all PowerPoint Windows versions, and is unique in integrating applications to sales and business situations with presentation and sales tips in every course. The courses also teach with a touch of humor, as an executive at a company selling high-tech snake oil seeks PowerPoint enlightenment in order to get his product approved by the FDA. Each course of the series contains interactivity, screen movies, practice files, and animations. PowerPoint With Sales Tips 8 covers drawing, selecting, editing, aligning, & connecting objects, making objects 3-D, drawing & editing arc objects, rotating & flipping objects, and grouping & ungrouping objects. Estimated time: 2-3 hours. 171 pages.
PowerPoint With Sales Tips 9	20	This PowerPoint series of 14 courses teaches the student how to accomplish important tasks common to all PowerPoint Windows versions, and is unique in integrating applications to sales and business situations with presentation and sales tips in every course. The courses also teach with a touch of humor, as an executive at a company selling high-tech snake oil seeks PowerPoint enlightenment in order to get his product approved by the FDA. Each course of the series contains interactivity, screen movies, practice files, and animations. PowerPoint With Sales Tips 9 covers inserting clip art, scaling & recoloring an object, inserting a Word table, Excel sheet, or Organization chart, inserting & cropping a picture, and inserting WordArt. Estimated time: 2-3 hours. 155 pages.
PowerPoint With Sales Tips 10	$20	This PowerPoint series of 14 courses teaches the student how to accomplish important tasks common to all PowerPoint Windows versions, and is unique in integrating applications to sales and business situations with presentation and sales tips in every course. The courses also teach with a touch of humor, as an executive at a company selling high-tech snake oil seeks PowerPoint enlightenment in order to get his product approved by the FDA. Each course of the series contains interactivity, screen movies, practice files, and animations. PowerPoint With Sales Tips 10 covers using Microsoft Graph, importing Excel data, useing modifying, & formatting datasheet data, changing & formatting charts, and modifying a legend. Estimated time: 2-3 hours. 147 pages.
PowerPoint With Sales Tips 11	20	This PowerPoint series of 14 courses teaches the student how to accomplish important tasks common to all PowerPoint Windows versions, and is unique in integrating applications to sales and business situations with presentation and sales tips in every course. The courses also teach with a touch of humor, as an executive at a company selling high-tech snake oil seeks PowerPoint enlightenment in order to get his product approved by the FDA. Each course of the series contains interactivity, screen movies, practice files, and animations. PowerPoint With Sales Tips 11 covers navigating in a slide show, drawing freehand in a show, setting slide transitions, animating slide text & objects, and creating a custom show. Estimated time: 2-3 hours. 142 pages.
PowerPoint With Sales Tips 12	20	This PowerPoint series of 14 courses teaches the student how to accomplish important tasks common to all PowerPoint Windows versions, and is unique in integrating applications to sales and business situations with presentation and sales tips in every course. The courses also teach with a touch of humor, as an executive at a company selling high-tech snake oil seeks PowerPoint enlightenment in order to get his product approved by the FDA. Each course of the series contains interactivity, screen movies, practice files, and animations. PowerPoint With Sales Tips 12 covers using Office multimedia, inserting sounds & movies, rehearsing slide timings, recording show narration, and creating a self-navigating presentation. Estimated time: 2-3 hours. 151 pages.
PowerPoint With Sales Tips 13	20	This PowerPoint series of 14 courses teaches the student how to accomplish important tasks common to all PowerPoint Windows versions, and is unique in integrating applications to sales and business situations with presentation and sales tips in every course. The courses also teach with a touch of humor, as an executive at a company selling high-tech snake oil seeks PowerPoint enlightenment in order to get his product approved by the FDA. Each course of the series contains interactivity, screen movies, practice files, and animations. PowerPoint With Sales Tips 13 covers making an Agenda Slide or Home Page, hyperlinking to a slide, file, or the Internet, creating an action button, saving for the Internet, and accessing the web via PowerPoint. Estimated time: 2-3 hours. 147 pages.
PowerPoint With Sales Tips 14	20	This PowerPoint series of 14 courses teaches the student how to accomplish important tasks common to all PowerPoint Windows versions, and is unique in integrating applications to sales and business situations with presentation and sales tips in every course. The courses also teach with a touch of humor, as an executive at a company selling high-tech snake oil seeks PowerPoint enlightenment in order to get his product approved by the FDA. Each course of the series contains interactivity, screen movies, practice files, and animations. PowerPoint With Sales Tips 14 covers reviewing presentations, e-mailing a presentation, using the conference wizard, taking notes during a slide show, and using the Pack and Go wizard. Estimated time: 2-3 hours. 135 pages.
PowerPoint With Sales Tips	$100	PowerPoint With Sales Tips covers throroughly in one interactive program all the major program features common to all Windows versions that an average businessperson will need in order to make great presentations and increase sales. Each of the 14 courses (each containing over 100 computer screen pages) concentrates on practical uses. This product is unique in integrating applications to sales and business situations with presentation and sales tips in every course. The courses also teach with a touch of humor, as an executive at a company selling high-tech snake oil seeks PowerPoint enlightenment in order to get his product approved by the FDA. Each course of the series contains interactivity, screen movies, practice files, and animations. Some videos of correct and incorrect presentations are included. It is intended for users of all versions of PowerPoint for Windows by concentrating on common elements and principles. An absolute beginner will benefit from starting at the beginning and continuing step by step. Intermediate and advanced users can benefit by picking their own starting point. Any businessperson will benefit from the sales and presentation tips. A test at the end documents your knowledge of the program. Estimated time: 30-40 hours. 2008 pages.
Age Specific Competence	50	Documentation of age-specific competence of staff in healthcare organizations is a requirement for JCAHO certification. This course is a great compliance tool to help organizations teach and test the basics of age-competent care in an easy way. This course consists of two parts: The first part (83 pages) teaches you about the requirements and how to meet them. Upon the completion of this overview of age-specific competence, you will be able to explain why age-related competence is important, explain why age-related competence is important for JCAHO inspections, and list and describe steps in the implementation of an age-related competence program. The second part (135 questions pages) consists of five short tests that enable you to document your age-specific competence easily on Infants, Children, Adolescents, Adults, and Elderly. These tests cover general characteristics of age specific competencies that apply to most helathcare organizations and are not a substitute for customized ones that some organizations may require. Approved for 2 hours of contact hours continuing education credit; purchase of separate test required. 202 pages.
Skin Anatomy and Physiology	50	Each of the Anatomy and Physiology series covers an organ system with depth appropriate to a beginner and intermediate health care worker or healthcare ancillary staff. Almost every page is narrated to help audiovisual learners and to teach correct pronunciation. Each series is full of graphics, exercises, animations, interactivity, and questions to reinforce concepts learned. Each course shows the interaction with other body systems and the relevance of the material learned to some common diseases. Upon the completion of this course, you will be able to name the layers of the epidermis, define keratinization, explain why there are skin color differences among people, describe the anatomic parts of a hair, compare the two kinds of glands in the skin based on structure and secretion, explain why sweating is important to survival, explain how the skin helps to regulate body temperature, name the functions of the skin, list and describe common skin diseases, and much more. Estimated time: 3-5 hours. 276 pages.
Nursing Skills Applying Restraints	25	The Nursing Skills series takes one important nursing skill at a time and teaches the student how to assess the situation, plan the intervention, educate the client, implement the skill step by step, recognize important variations, and how to deal with more complex cases and assimilate nursing tips. The series is directed to an introductory to intermediate audience. Each course contains photographs, interactivity, and a test. Applying Restraints is useful for increasing one's knowledge of the problem and for documenting compliance with JCAHO-required training on restraints. Upon the completion of this course, you will be able to assess the client for applying restraints, plan restraint outcomes and equipment preparation, educate the client about the procedure, list each step in applying restraints, explain the rationale for each step of applying restraints, describe what actions to take when an unexpected event occurs, describe several common variations in restraints for different groups, and identify some common mistakes in applying restraints. Approved for 1 contact hour of continuing education credit; requires purchase of a separate test. 103 pages.
Nursing Skills Administering CPR	$25	The Nursing Skills series takes one important nursing skill at a time and teaches the student how to assess the situation, plan the intervention, educate the client, implement the skill step by step, recognize important variations, and how to deal with more complex cases and assimilate nursing tips. The series is directed to an introductory to intermediate audience. Each course contains photographs, interactivity, and a test. Upon the completion of this course, you will be able to assess the client for administering CPR, plan outcomes and equipment preparation, educate the client about the procedure, list each step in administering CPR, explain the rationale for each step of CPR, describe what actions to take when an unexpected event occurs, describe several common variations in CPR for different groups, and identify some common mistakes and learn some tips in CPR. Estimated time: 1-3 hours. 120 pages.
Basic Critical Care	90	Today’s critical care nurse needs a variety of skills and the ability to work with very different types of patients. The Basic Critical Care Training Program is designed for any nurse who wishes to obtain the solid foundation of skills and knowledge needed to safely and effectively care for the critically ill patient. Nurses who are just beginning their careers, nurses currently working with critically ill patients, and nurses who wish to change their clinical emphasis and begin working in critical care units are excellent candidates for this program. This program allows you to study when you want to and to practice valuable critical thinking skills prior to taking care of patients. The combination of flexible, instructor-supported, distance-learning and real-time preceptor-supervised training provides the new critical care nurse with an opportunity to learn valuable new skills and to cement concepts and clinical experience. This is the most cost-effective way available for hospitals to develop critical care nurses and for nurses to advance their careers. This 75-contact-hour program is accredited by the American Nurses Credentialing Center (ANCC) Commission on Accreditation and is designed to be coordinated with a well-designed preceptor/mentor training program in a critical care unit. The program is based on the textbook recommended by the American Association of Critical Care Nurses: AACN Clinical Reference for Critical Care Nursing. It includes email correspondence with the author. The course consists of 28 modules, as follows: Cardiac (5 modues), Respiratory (6 modules) Neurological (5 modules), Gastrointestinal (3 modules Hematology (2 modues), Endocrine (2 modues), Renal (2 modules) Special (3 modues). Upon completion of this course, you will be able to provide safe, entry-level critical care nursing practice as you begin working with a preceptor/mentor in a critical care unit. Completing the Basic Critical Care Training Program will distinguish you as a knowledgeable, skilled, and committed professional. There are 875 pages in the course.
Customer and Patient Care Continuing Education Test	5	Taking this test in addition to the Customer and Patient Care course will enable you to obtain ANCC credits for 3 contact hours of nursing continuing education. If you want credits, you need to purchase both the course and this test. ANCC-accredited courses may be used by the following professional continuing education categories: Registered nurses, Nurse practitioners, Advanced practice nurses, Licensed vocational or practical nurses, Nursing assistants, Occupational therapists, Recreation therapists, Physical therapists, Respiratory therapists. You will need to check with your professional society for confirmation. In addition, this course is licensed for the following professional credits in the state of California: Licensed Clinical Social Workers (LCSWs), Associate Clinical Social Workers (ASWs), Marriage and Family Therapists (MFTs), Licensed Educational Psychologists (LEP).
Handling Difficult People Continuing Education Test	5	Taking this test in addition to the Handling Difficult People course will enable you to obtain ANCC credits for 2 contact hours of nursing continuing education. If you want credits, you need to purchase both the course and this test. ANCC-accredited courses may be used by the following professional continuing education categories: Registered nurses, Nurse practitioners, Advanced practice nurses, Licensed vocational or practical nurses, Nursing assistants, Occupational therapists, Recreation therapists, Physical therapists, Respiratory therapists. You will need to check with your professional society for confirmation. In addition, this course is licensed for the following professional credits in the state of California: Licensed Clinical Social Workers (LCSWs), Associate Clinical Social Workers (ASWs), Marriage and Family Therapists (MFTs), Licensed Educational Psychologists (LEP).
Provider Patient Relationships Continuing Education Test	$5	Taking this test in addition to the Provider Patient Relationships course will enable you to obtain ANCC credits for 2 contact hours of nursing continuing education. If you want credits, you need to purchase both the course and this test. ANCC-accredited courses may be used by the following professional continuing education categories: Registered nurses, Nurse practitioners, Advanced practice nurses, Licensed vocational or practical nurses, Nursing assistants, Occupational therapists, Recreation therapists, Physical therapists, Respiratory therapists. You will need to check with your professional society for confirmation. In addition, this course is licensed for the following professional credits in the state of California: Licensed Clinical Social Workers (LCSWs), Associate Clinical Social Workers (ASWs), Marriage and Family Therapists (MFTs), Licensed Educational Psychologists (LEP).
Reorganizing For Customer and Patient Care Continuing Education Test	5	Taking this test in addition to the Reorganizing for Customer and Patient Care course will enable you to obtain ANCC credits for 3 contact hours of nursing continuing education. If you want credits, you need to purchase both the course and this test. ANCC-accredited courses may be used by the following professional continuing education categories: Registered nurses, Nurse practitioners, Advanced practice nurses, Licensed vocational or practical nurses, Nursing assistants, Occupational therapists, Recreation therapists, Physical therapists, Respiratory therapists. You will need to check with your professional society for confirmation. In addition, this course is licensed for the following professional credits in the state of California: Licensed Clinical Social Workers (LCSWs), Associate Clinical Social Workers (ASWs), Marriage and Family Therapists (MFTs), Licensed Educational Psychologists (LEP).
Reorganizing For Customer and Patient Care High Bandwidth	75	This course includes an overview of basic concepts in administering a customer care program, evaluating your corporate culture, encouraging your employees, using surveys, and using the internet. It contains over 100 movies, narrations, and animations. The course structure is many short suggestions and principles followed immediately by interactive questions and applications. The simple structure makes it possible for busy healthcare workers to log in and benefit from short, self-contained units, and practice how they would respond to a situation. This is useful for all businesses, not just healthcare. Upon the completion of this course, you will be able to define corporate culture, explain how to assess corporate culture, explain how to change corporate culture to a customer orientation, describe 50 specific customer and patient care items to implement, explain how to manage a customer and patient care program, explain the importance of exceeding expectations, describe how to convey the customer care message to other people in your organization, explain the importance of customer satisfaction surveys, explain how the internet affects customer service, and describe how customer care issues common to all organizations can be applied to healthcare. Approved for 3 national nursing contact hours--requires purchase of separate test. 295 pages.
Customer and Patient Care High Bandwidth	75	This course teaches how to handle customer and patient situations. Almost 100 movies, animations, and narrations are included. Healthcare staff must deal with the special demands of both. The course structure is over 50 suggestions and principles followed immediately by interactive questions and applications. The simple structure makes it possible for busy healthcare workers to log in and benefit from short, self-contained units, and practice how they would respond to a situation. It is helpful for those outside of healthcare as well. It includes methods for communicating better and being considerate of customers and patients. Approved for 3 national nursing contact hours--requires purchase of separate test. 191 pages.
Handling Difficult People High Bandwidth	$75	Healthcare staff need to handle both difficult customers and difficult patients. The course structure is many short suggestions and principles followed immediately by interactive questions and applications. It includes over 50 movies, animations, and narrations. The simple structure makes it possible for busy healthcare workers to log in and benefit from short, self-contained units, and practice how they would respond to a situation. It is useful for those not in healthcare as well. Upon the completion of the course you will be able to describe about 20 techniques for handling difficult customers and patients, describe how to communicate with difficult people, list and use words and phrases that prevent and fix problems, describe how to work with difficult people on the phone, describe at least 5 techniques to prevent customers and patients from getting angry, describe at least 5 techniques to handle phone conversations with difficult people, list techniques for showing angry people that you care about them, and use words that stop a fight and acknowledge feelings. Approved for 2 national nursing contact hours--requires purchase of separate test. 165 pages.
Provider Patient Relationships High Bandwidth	75	This course will help all providers of care discover new techniques for relating to their patients. The course structure is many short suggestions and principles followed immediately by interactive questions and applications. It contains around 50 movies, animations, and narrations. The simple structure makes it possible for busy healthcare workers to log in and benefit from short, self-contained units, and practice how they would respond to a situation. Upon the completion of this course, you will be able to describe how to create better relationships with patients and customers, list at least 25 techniques for better relationships with patients and customers, list techniques to demonstrate respect of your patients and customers better, explain how to listen better to your patients and customers, recognize some gender and ethnic differences in your patients, and describe how to make your patients feel better. Approved for 2 national nursing contact hours--requires purchase of separate test. 158 pages.
Customer Care in Healthcare Certificate Program High Bandwidth	250	This certificate program combines 4 Customer Care in Healthcare High Bandwidth courses into one package. Courses included are Reorganizing for Customer and Patient Care, Customer and Patient Care, Provider Patient Relationships, and Handling Difficult People. The courses are interactive and focus on teaching a technique or idea followed by reinforcement and application via questions and answers. They include hundreds of videos, animations, and narrations. This is an excellent tool to increase an organization's commitment to customer care. The principles behind the concepts are relevant to almost every business, not just healthcare. When you have completed the test that incorporates all 4 courses, you will receive a certificate of completion of the UniversityOfHealthCare/UniversityOfBusiness program in Customer Care in Healthcare. The individual courses contain a total of 10 nursing contact hours credit; credit requires purchase of separate tests. 860 pages.
Healthcare Fraud and Abuse Introduction High Bandwidth	75	This course should be used for two purposes: informing one's organization about fraud and abuse and for documenting their training as part of a compliance program. It is for doctors, hospitals, nurses, and other providers. Upon the completion of this course, you will be able to define and differentiate fraud and abuse, list examples of fraud and abuse, list some statutes that are relevant to fraud and abuse and their basic contents, define a qui tam suit, describe some of the actions that the OIG takes, describe the circumstances that lead to exclusion from federal healthcare programs, describe at least 15 terms referring to improper billing practices, and give examples for at least 10 types of improper billing practices. It includes narrations, video role plays, and lots of questions and interactivity. Approved for 3 contact hours of continuing education credit; requires purchase of a separate test. 171 pages
Patient Rights Contact Hours CE Test	$5	Taking this test in addition to the Patient Rights course will enable you to obtain ANCC credits for 2 contact hours of nursing continuing education. If you want credits, you need to purchase both the course and this test. ANCC-accredited courses may be used by the following professional continuing education categories: Registered nurses, Nurse practitioners, Advanced practice nurses, Licensed vocational or practical nurses, Nursing assistants, Occupational therapists, Recreation therapists, Physical therapists, Respiratory therapists. You will need to check with your professional society for confirmation. In addition, this course is licensed for the following professional credits in the state of California: Licensed Clinical Social Workers (LCSWs), Associate Clinical Social Workers (ASWs), Marriage and Family Therapists (MFTs), Licensed Educational Psychologists (LEP).
Healthcare Fraud and Abuse Introduction Continuing Education Test	5	Taking this test in addition to the Healthcare Fraud and Abuse Introduction course will enable you to obtain ANCC credits for 3 contact hours of nursing continuing education. If you want credits, you need to purchase both the course and this test. ANCC-accredited courses may be used by the following professional continuing education categories: Registered nurses, Nurse practitioners, Advanced practice nurses, Licensed vocational or practical nurses, Nursing assistants, Occupational therapists, Recreation therapists, Physical therapists, Respiratory therapists. You will need to check with your professional society for confirmation. In addition, this course is licensed for the following professional credits in the state of California: Licensed Clinical Social Workers (LCSWs), Associate Clinical Social Workers (ASWs), Marriage and Family Therapists (MFTs), Licensed Educational Psychologists (LEP).
Age Specific Competence CE Test	5	Taking this test in addition to the Age Specific Competence course (Overview and age group sections) will enable you to obtain ANCC credits for 2 contact hours of nursing continuing education. If you want credits, you need to purchase both the course and this test. ANCC-accredited courses may be used by the following professional continuing education categories: Registered nurses, Nurse practitioners, Advanced practice nurses, Licensed vocational or practical nurses, Nursing assistants, Occupational therapists, Recreation therapists, Physical therapists, Respiratory therapists. You will need to check with your professional society for confirmation. In addition, this course is licensed for the following professional credits in the state of California: Licensed Clinical Social Workers (LCSWs), Associate Clinical Social Workers (ASWs), Marriage and Family Therapists (MFTs), Licensed Educational Psychologists (LEP).
OSHA Safe Lifting CE Test	5	Taking this test in addition to the OSHA Safe Lifting course will enable you to obtain ANCC credits for 3 contact hours of nursing continuing education. If you want credits, you need to purchase both the course and this test. ANCC-accredited courses may be used by the following professional continuing education categories: Registered nurses, Nurse practitioners, Advanced practice nurses, Licensed vocational or practical nurses, Nursing assistants, Occupational therapists, Recreation therapists, Physical therapists, Respiratory therapists. You will need to check with your professional society for confirmation. In addition, this course is licensed for the following professional credits in the state of California: Licensed Clinical Social Workers (LCSWs), Associate Clinical Social Workers (ASWs), Marriage and Family Therapists (MFTs), Licensed Educational Psychologists (LEP).
Bioterrorism Anthrax High Bandwidth	75	Anthrax has already been used as an instrument of bioterror, is a significant danger now, and is usually fatal in its inhalational form. This course teaches you about the organism that causes anthrax, its transmission and prevention, its laboratory diagnosis, its clinical manifestations and diagnosis, its treatment, and the bioterror parameters of the disease. The course is geared to health care workers, but is clear enough for the general public to benefit. It is full of animations, videos, and narrations. Approved for national nursing contact hours--requires purchase of separate test. Approved for 3 hours of EMS Continuing Education in Maryland.This continuing education activity is approved by the Continuing Education Coordinating Board for Emergency Medical Services (CECBEMS). CECBEMS# 03-CECB-F3-0241. CEH Number and Type: 3 First Responder, Basic, or Advanced. 182 pages.
OSHA Bloodborne Pathogens CE Test	$5	Taking this test in addition to the OSHA Bloodborne Pathogens course will enable you to obtain ANCC credits for 5 contact hours of nursing continuing education. If you want credits, you need to purchase both the course and this test. ANCC-accredited courses may be used by the following professional continuing education categories: Registered nurses, Nurse practitioners, Advanced practice nurses, Licensed vocational or practical nurses, Nursing assistants, Occupational therapists, Recreation therapists, Physical therapists, Respiratory therapists. You will need to check with your professional society for confirmation. In addition, this course is licensed for the following professional credits in the state of California: Licensed Clinical Social Workers (LCSWs), Associate Clinical Social Workers (ASWs), Marriage and Family Therapists (MFTs), Licensed Educational Psychologists (LEP).
Nursing Skills Applying Restraints CE Test	2.50	Taking this test in addition to the Nursing Skills Applying Restraints course will enable you to obtain ANCC credits for 1 contact hour of nursing continuing education. If you want credits, you need to purchase both the course and this test. ANCC-accredited courses may be used by the following professional continuing education categories: Registered nurses, Nurse practitioners, Advanced practice nurses, Licensed vocational or practical nurses, Nursing assistants, Occupational therapists, Recreation therapists, Physical therapists, Respiratory therapists. You will need to check with your professional society for confirmation. In addition, this course is licensed for the following professional credits in the state of California: Licensed Clinical Social Workers (LCSWs), Associate Clinical Social Workers (ASWs), Marriage and Family Therapists (MFTs), Licensed Educational Psychologists (LEP).
Powerful Pharmaceutical Sales	150	This is a comprehensive course with over 100 videos and animations for the pharmaceutical sales representative on sales skills to use with doctors and hospitals while observing correct procedures and building trust. It takes the attitude that consultative selling and considerate behavior create the most productive client relationships. It covers the structure of a hospital, medical staff, the hospital pharmacy, the hospital-based pharmacist, the nursing service, policies and procedures for hospital vendors, HIPAA essentials for the sales rep, sexual harassment, sales professionalism and building trust, customer management (with video interviews of doctors, a hospital pharmacist, and a medical assistant), and powerful sales communication (with a sales simulation). Estimated time: 10-20 hours. 704 pages. The course is divided into topics so you can study and demonstrate your knowledge on different topics. The course results from the collaboration of an exceptional sales rep, a doctor, a nurse/MBA/marketing executive, and a media expert.
Powerful Pharmaceutical Sales 1 Introduction and Pre-Test	5	This part of the series introduces the objectives and provides a pre-test for reference and for measuring progress. 29 pages.
Powerful Pharmaceutical Sales 2 Hospitals	20	This part of the series teaches the sales rep about hospitals and their relationship with the pharmaceutical industry. Upon the completion of this course, you will be able to describe the types of hospitals, explain the drug use cycle, describe hospital structure and the decision making process, describe the effect of hospital type on the sales process, list and describe the types of hospital departments, and describe the process of selling to hospital departments.Full of narrations and animations. 87 pages. Estimated time: 1-2 hours.
Powerful Pharmaceutical Sales 3 Medical Staff	20	This part of the series teaches the sales rep about the medical staff. Upon the completion of this course, you will be able to describe the medical staff, describe types of medical practice, including Allergy-immunology, Anesthesia, Family medicine, Neurosciences, Orthopedic surgery, Spine surgery, Opthamology, Pulmonology, Psychiatry, Neurology, and Urology. Full of narrations and animations. 37 pages. Estimated time: 1 hour.
Powerful Pharmaceutical Sales 4 Hospital Pharmacy	$20	This part of the series teaches the sales rep about the medical staff. Upon the completion of this course segment, you will be able to describe the workings of the hospital pharmacy and conduct sales to the pharmacy in a hospital. Contains narrations and animations. 25 pages. Estimated time: 30-60 minutes.
Powerful Pharmaceutical Sales 5 Hospital Pharmacist	20	This part of the series teaches the sales rep about hospital pharmacists and their work. Upon the completion of this course segment, you will be able to describe the hospital-based pharmacist, describe hospital pharmacist training, explain the hospital formulary, describe drug delivery systems, explain the significance of the pharmacy and therapeutics committee, describe current issues for hospital pharmacists, explain the bar-coding rule, define Continuing Process Improvement (CPI), and describe health economics. Full of narrations and videos. 83 pages. Estimated time: 1 hour.
Powerful Pharmaceutical Sales 6 Nursing Service	10	This part of the series teaches the sales rep about hospital nurses. Upon the completion of this course, you will be able to describe the nursing service of a hospital, describe the nurse's role in medication dispensing and administration, an explain the relationship between nursing and pharmacy. 25 pages. Estimated time: 30 minutes.
Powerful Pharmaceutical Sales 7 Hospital Rules	20	This part of the series teaches the sales rep about hospital rules and procedures. Upon the completion of this course segment, you will be able to describe typical policies and procedures for hospital vendors, describe vendor sign-in procedures, avoid prohibited selling activities, explain the importance of appointments, and explain the importance of TB testing. Full of narrations and videos. 48 pages. Estimated time: 1-2 hours.
Powerful Pharmaceutical Sales 8 HIPAA	10	This part of the series teaches sales reps about some HIPAA issues that pertain to them. Upon the completion of this course, you will be able to identify HIPAA implications for institutional representatives, explain the problems in a discussion about a patient, explain HIPAA issues in visiting specific departments, and explain the use of cameras in the hospital or clinic. Contains narrations and moveiw. 28 pages. Estimated time: 1 hour.
Powerful Pharmaceutical Sales 9 Sexual Harassment	15	This part of the series teaches sales reps how to avoid sexual harassment. Upon the completion of this course, you will be able to discuss sexual harassment and the sales representative, recognize sexual harassment, define quid pro quo, identify a hostile environment, and describe how to avoid being accused of sexual harassment. Contains narrations and moview. 34 pages. Estimated time: 1 hour.
Powerful Pharmaceutical Sales 10 Professionalism	20	This part of the series teaches sales reps how to act professionally. Upon the completion of this course, you will be able to describe the business of building trust, define the professional identity, describe the power of verbal communication, identify what is on your mind, describe the influence of body language, and appraise competence. Contains narratives and movies. 43 pages. Estimated time: 1-2 hours.
Powerful Pharmaceutical Sales 11 Customer Management	50	This part of the series teaches sales reps how to manage their customers throughout the sales cycle. Upon the completion of this course, you will be able to describe the selling cycle, conduct customer interviews to generate a customer profile and strategy, execute questioning techniques, perform your emerging role as a consultant, use special strategies for hospital and physician sales, an achieve sales to the Pharmacy department. Full of narrations and movies. The coverage of how to ask questions is particularly thorough. 124 pages. Estimated time: 2-3 hours.
Powerful Pharmaceutical Sales 13 Conclusion	$10	Part 13 of Powerful Pharmaceutical Sales contains a summary exam for the whole series and a list of references. 34 pages.
Powerful Pharmaceutical Sales 11 Interviews	50	Powerful Pharmaceutical Sales 11 Interviews provides an opportunity to develop the sales representatives sensitivity towards healthcare professionals by viewing a series of interviews interspersed with questions. The rep will learn how professionals view good and bad reps. It contains a short sales simulation that is an opportunity to review the concepts of selling. It contains a section in which reps can practice their answers to common questions. Upon the completion of this course, you will be able to explain issues important to healthcare workers when meeeting with sales reps, describe characteristics of doctors' favorite reps, list several ways to develop a relationship with healthcare professionals, explain several behaviors to avoid in dealing with healthcare professionals, and describe how to show respect to healthcare professionals. 152 pages with around 75 video clips.
Powerful Pharmaceutical Sales 12 Powerful Communication	20	This part of the series teaches sales reps how to communicate powerfully with their customers and develop successful consultative relationships. Upon the completion of this course, you will be able to describe powerful acts of communication, define "declaration, " illustrate offers, demonstrate requests, discuss apologies, demonstrate selling at the executive level, and assess partnering with the institution. Contains movies and narrations. 42 pages. Estimated time: 1-2 hours.
Multidrug Resistant Tuberculosis CE Test	5	Taking this test in addition to the Multidrug Resistant Tuberculosis course will enable you to obtain ANCC credits for 2 contact hours of nursing continuing education. If you want credits, you need to purchase both the course and this test. ANCC-accredited courses may be used by the following professional continuing education categories: Registered nurses, Nurse practitioners, Advanced practice nurses, Licensed vocational or practical nurses, Nursing assistants, Occupational therapists, Recreation therapists, Physical therapists, Respiratory therapists. You will need to check with your professional society for confirmation. In addition, this course is licensed for the following professional credits in the state of California: Licensed Clinical Social Workers (LCSWs), Associate Clinical Social Workers (ASWs), Marriage and Family Therapists (MFTs), Licensed Educational Psychologists (LEP).
Bioterrorism Botulinum High Bandwidth	75	Botulinum toxin is the most toxic compound known and has already been used in warfare and in attempts at bioterror. This course will teach you about the organism that produces it, the toxin, transmission, prevention with vaccine and antiserum, diagnosis, physiology of its effects, clinical features, therapy, and bioterror uses and response. The course is geared to health care workers, but is clear enough for the general public to benefit. It contains videos, narrations, and animations. Approved for 3 hours of EMS Continuing Education in Maryland. Approved for national nursing contact hours--requires purchase of separate test. This continuing education activity is approved by the Continuing Education Coordinating Board for Emergency Medical Services (CECBEMS). CECBEMS# 03-CECB-F3-0242. CEH Number and Type: 3 First Responder, Basic, or Advanced. 161 pages.
Bioterrorism Hemorrhagic Viruses High Bandwidth	75	Viral hemorrhagic fevers are some of the most deadly and feared of the diseases on the planet, and they have the potential for use as weapons of mass destruction. This course, intended both for health care workers and the public, will teach you the organisms that cause hemorrhagic fevers, how they are transmitted and how one can slow down their transmission, prevention, their diagnosis, clinical manifestations, therapy, and their bioterror potential. It contains videos, narrations, and animations. Approved for 4 hours of EMS Continuing Education in Maryland. Approved for national nursing contact hours--requires purchase of separate test. This continuing education activity is approved by the Continuing Education Coordinating Board for Emergency Medical Services (CECBEMS). CECBEMS# 03-CECB-F3-0243. CEH Number and Type: 4 First Responder, Basic, or Advanced. 164 pages.
Bioterrorism Plague High Bandwidth	$75	Plague has killed millions of people throughout the centuries. It is also known as the "Black Death". In this age of bioterrorism and capacity for aerosol dispersion, this disease has gained renewed interest. This course teaches you about the organism that causes plague, its transmission and prevention, its laboratory diagnosis, its clinical manifestations, its treatment, and the bioterror parameters of the disease. The course is geared to health care workers, but is clear enough for the general public to benefit. It contains videos, narrations, and animations. Approved for 3 hours of EMS Continuing Education in Maryland. Approved for national nursing contact hours--requires purchase of separate test. This continuing education activity is approved by the Continuing Education Coordinating Board for Emergency Medical Services (CECBEMS). CECBEMS# 03-CECB-F3-0244. CEH Number and Type: 3 First Responder, Basic, or Advanced. 154 pages.
Bioterrorism Tularemia High Bandwidth	$75	This course teaches health workers in particular and lay people in general about the disease tularemia and how to apply that knowledge in a bioterror attack. It covers the transmission, prevention, diagnosis, clinical manifestations, and therapy of the disease. It includes questions on case studies and an exam. It contains videos, narrations, and animations. Approved for 2 hours of EMS Continuing Education in Maryland. Approved for national nursing contact hours--requires purchase of separate test. This continuing education activity is approved by the Continuing Education Coordinating Board for Emergency Medical Services (CECBEMS). CECBEMS# 03-CECB-F3-0247. CEH Number and Type: 2 First Responder, Basic, or Advanced. 119 pages.
Bioterrorism Smallpox High Bandwidth	75	Smallpox has been one of the scourges of mankind until it was supposedly eradicated in 1980. But there are indications that it is being preserved for use in bioterrorism and is considered a major threat by the US government. This course teaches you about the organism that causes smallpox, its transmission, its laboratory and clinical diagnosis, its clinical manifestations, its treatment, its prevention by vaccination, the significant side-effects of the vaccination, and the bioterror parameters of the disease. Two fictional and interactive scenarios are presented for review. The course is geared to health care workers, but is clear enough for the public. It contains videos, narrations, and animations. Approved for 4 hours of EMS Continuing Education in Maryland. Approved for national nursing contact hours--requires purchase of separate test. This continuing education activity is approved by the Continuing Education Coordinating Board for Emergency Medical Services (CECBEMS). CECBEMS# 03-CECB-F3-0246. CEH Number and Type: 4 First Responder, Basic, or Advanced. 237 pages.
Bioterrorism Radiation High Bandwidth	75	This course gives details on dealing with a radiation disaster. It was written to be accessible for both health care professionals and the public. You will learn threat scenarios, fundamentals of radiation and its damage, policies for the public, tactics for pre-hospital emergency services, plans for hospital medical management, learn strategies for hospital emergency care of victims, and gain insight from previous radiation catastrophes. The course is geared to health care workers, but is clear enough for the public. It contains videos, narrations, and animations. Approved for 5 hours of EMS Continuing Education in Maryland. Approved for national nursing contact hours--requires purchase of separate test. This continuing education activity is approved by the Continuing Education Coordinating Board for Emergency Medical Services (CECBEMS). CECBEMS# 03-CECB-F3-0245. CEH Number and Type: 5 First Responder, Basic, or Advanced. 351 pages.
Bioterrorism Certificate Program High Bandwidth	350	This certificate program combines 7 bioterrorism courses covering some of the deadliest risks into one economical package below the price of the courses taken individually. The seven diseases are anthrax, botulism, hemorrhagic fever viruses, plague, radiation, smallpox, and tularemia. Each course is a clear, interactive presentation of the problems facing anyone with an interest in bioterrorism, and is written to be understood well by people outside of healthcare. It contains videos, narrations, and animations. When you have completed the test that incorporates all 7 courses, you will receive a certificate of completion of the UniversityOfHealthCare/ UniversityOfBusiness program in Bioterrorism. Approved for national nursing CE contact hours, which must be purchased separately. These programs are currently certified for EMS credit in the state of Maryland and for national CECBEMS credits (no extra charge). Estimated time: 15-20 hours.
OSHA Medical Radiation Safety High Bandwidth	$75	This course on Medical Radiation Safety gives OSHA training specific to hospitals and medical situations, such as safety around X-ray equipment and radionuclides. It also includes extensive material on dealing with bioterrorism and decontamination. It is comprehensive, simple, and clear, and has 3-6 hours of information and interactivity. It covers medical radiation, delivery modalities, protective measures, lab safety, spills, an in-depth view of radiation fundamentals, incident response, victim care, and past catastrophes. 350 pages.
OSHA Occupational Radiation Safety High Bandwidth	75	This course gives OSHA training specific to occupational situations and the OSHA regulations, including precautionary procedures, caution signs, labels, and signals, and overexposure reports. The course then goes into the fundamentals of radiation safety in more depth. It also includes extensive material on dealing with bioterrorism and emergency decontamination, incident response, victim care, and past catastrophes. It is comprehensive, simple, and clear, and has 3-6 hours of information and interactivity. 389 pages.
OSHA Safe Lifting High Bandwidth	75	This course teaches safe lifting techniques, hints, right and wrong postures and techniques, and exercises for both people and objects, so it is ideal for both industrial and healthcare settings. It will help all types of organizations comply with OSHA and JCAHO regulations. Coverage is thorough with numerous photos and narrations. Approved for 3 hours of nursing contact hours continuing education credit; requires purchase of separate test. 179 pages.
OSHA Medical Radiation Safety CE Test	5	Taking this test in addition to the OSHA Medical Radiation Safety course will enable you to obtain ANCC credits for 5 contact hours of nursing continuing education. If you want credits, you need to purchase both the course and this test. ANCC-accredited courses may be used by the following professional continuing education categories: Registered nurses, Nurse practitioners, Advanced practice nurses, Licensed vocational or practical nurses, Nursing assistants, Occupational therapists, Recreation therapists, Physical therapists, Respiratory therapists. You will need to check with your professional society for confirmation. In addition, this course is licensed for the following professional credits in the state of California: Licensed Clinical Social Workers (LCSWs), Associate Clinical Social Workers (ASWs), Marriage and Family Therapists (MFTs), Licensed Educational Psychologists (LEP).
PowerPoint 2 Practice	10	This PowerPoint series of 14 courses teaches the student how to accomplish important tasks common to all PowerPoint Windows versions, and is unique in integrating applications to sales and business situations with presentation and sales tips in every course. The courses also teach with a touch of humor, as an executive at a company selling high-tech snake oil seeks PowerPoint enlightenment in order to get his product approved by the FDA. Each course of the series contains interactivity, screen movies, practice files, and animations. PowerPoint With Sales Tips 2 Practice contains interactive exercises to teach basic formatting for entering text, the presentation screen, and choosing content. Time: 1 hour. 30 pages.
Restraints and Seclusion Regulations JCAHO	50	Knowledge of the proper use of restraints and seclusion aids staff in treating patients with dignity. This course teaches all the relevant JCAHO regulations on restraints and seclusion, and their elements of performance. The course contains many narrations, animations, and interactive questions. 153 pages. Estimated time: 2 hours.
Age Specific Competence Adolescence	$5	This test is a section of the Age Specific Competence package. It may also be used separately for easily testing Age Specific Competence for JCAHO documentation of this subject matter. Practice questions precede the test. This test covers general characteristics of age specific competencies that apply to most healthcare organizations and is not a substitute for customized ones that some organizations may desire. 38 pages.
Age Specific Competence Adulthood	5	This test is a section of the Age Specific Competence package. It may also be used separately for easily testing Age Specific Competence for JCAHO documentation of this subject matter. Practice questions precede the test. This test covers general characteristics of age specific competencies that apply to most healthcare organizations and is not a substitute for customized ones that some organizations may desire. 46 pages.
Age Specific Competence Children	5	This test is a section of the Age Specific Competence package. It may also be used separately for easily testing Age Specific Competence for JCAHO documentation of this subject matter. Practice questions precede the test. This test covers general characteristics of age specific competencies that apply to most healthcare organizations and is not a substitute for customized ones that some organizations may desire. 49 pages.
Age Specific Competence Elderly	5	This test is a section of the Age Specific Competence package. It may also be used separately for easily testing Age Specific Competence for JCAHO documentation of this subject matter. Practice questions precede the test. This test covers general characteristics of age specific competencies that apply to most healthcare organizations and is not a substitute for customized ones that some organizations may desire. 42 pages.
Age Specific Competence Infants	5	This test is a section of the Age Specific Competence package. It may also be used separately for easily testing Age Specific Competence for JCAHO documentation of this subject matter. Practice questions precede the test. This test covers general characteristics of age specific competencies that apply to most healthcare organizations and is not a substitute for customized ones that some organizations may desire. 50 pages.
Age Specific Competence Overview	25	This course is a section of the Age Specific Competence package. This part (83 pages) teaches you about the JCAHO requirements and how to meet them. Upon the completion of this overview of age-specific competence, you will be able to explain why age-related competence is important, explain why age-related competence is important for JCAHO inspections, and list and describe steps in the implementation of an age-related competence program.
OSHA Bloodborne Pathogens 1 Regulations	15	This is the first section of OSHA Bloodborne Pathogens. It deals with regulations and recordkeeping requirements. Upon the completion of this course, you will be able to define bloodborne pathogens, describe OSHA work requirements for dealing with bloodborne pathogens, list common techniques for preventing transmission of bloodborne pathogens, differentiate between engineering controls and work practices, list several work practices that prevent transmission of disease, and describe correct recordkeeping for bloodborne pathogens. 97 pages include videos and narrations.
OSHA Bloodborne Pathogens 2 HIV	25	This is the second section of OSHA Bloodborne Pathogens. It deals with HIV and AIDS. Upon the completion of this course, you will be able to describe the difference between HIV and AIDS, list general risk factors for HIV, list risk factors for HIV specific to healthcare workers, list the 10 UniversityOfHealthCare suggestions for decreasing HIV risk. 134 pages include videos and narrations.
OSHA Bloodborne Pathogens 3 Hepatitis B	15	This is the third section of OSHA Bloodborne Pathogens. It deals with Hepatitis B. Upon the completion of this course, you will be able to describe the application of Hepatitis B regulations to healthcare workers, explain the importance of Hepatitis B antigens, explain the treatment of Hepatitis B, and list methods of preventing Hepatitis B. 119 pages include videos and narrations.
OSHA Bloodborne Pathogens 4 Hepatitis C	$15	This is the fourth section of OSHA Bloodborne Pathogens. It deals with Hepatitis C. Upon the completion of this course, you will be able to describe the symptoms of Hepatitis C, describe the benefits and side effects of interferon therapy for Hepatitis C, and describe the risk factors for Hepatitis C. 58 pages include videos and narrations.
Bioterrorism Radiation 1 Overview, Threats, Planning	20	This is a portion of the Bioterrorism Radiation course and is intended for those who just want a portion of that longer course. Upon successful completion of the course, you will be able to describe bioterrorism threat scenarios, explain what is meant by a dirty bomb, describe radiation safety policies for the general public, and describe tactics for pre-hospital emergency services. 66 pages. Estimated time: 1 hour.
Patient Rights Exercise	30	This is the second part of the Patient Rights series. This module is a patient rights exercise lasting 1-2 hours with 36 pages. It guides the student through an approach to ethical issues and helps the student evaluate one of his choosing, and gives some short cases.
Patient Rights Regulations	30	This course is made primarily as a compliance course to teach workers in a healthcare organization about patient rights, and, most importantly, the instructions for end of life care. This is the first part of the course, which contains 131 pages and takes 1-2 hours. It teaches the student to differentiate between rights and ethics, describe some ethical controversies, describe the concept of patient rights, describe the JCAHO standards for patient rights, list patient rights under Medicare, list and explain the AHA list of patient rights, and explain the documents needed for end of life care, particularly advance directives.
Radiation Emergency Services and Hospital Strategies	$20	Radiation Emergency Service and Hospital Strategies is a portion of the courses Bioterrorism Radiation, OSHA Medical Radiation Safety, and OSHA Occupational Radiation Safety. It is provided as a shorter excerpt for those who have an interest in these subject matters only. Upon successful completion of the course, you will be able to describe tactics for pre-hospital emergency services, describe plans for hospital medical management, make incident reports, describe appropriate clothing, describe how to protect the unit floor, and distinguish between contaminated and non-contaminated admissions. 85 pages. Estimated time: 1 hour.
Radiation Victim Care	20	Radiation Emergency Service and Hospital Strategies is a portion of the courses Bioterrorism Radiation, OSHA Medical Radiation Safety, and OSHA Occupational Radiation Safety. It is part 3 of Bioterrorism Radiation. It is provided as a shorter excerpt for those who have an interest in these subject matters only. Upon successful completion of the course, you will be able to differentiate contaminated and non-contaminated victim care, list samples needed for analysis, describe the process of decontamination, describe the treatment of specific contaminants, explain what potassium iodide is used for, and describe important issues in patient transfer and staff exit. 110 pages. Estimated time: 60-90 minutes.
Radiation Past Catastrophes	20	Radiation Emergency Service and Hospital Strategies is a portion of the courses Bioterrorism Radiation, OSHA Medical Radiation Safety, and OSHA Occupational Radiation Safety. It is part 4 of Bioterrorism Radiation. It is provided as a shorter excerpt for those who have an interest in these subject matters only. Upon successful completion of the course, you will be able to explain what can be learned from from past radiation catastrophes, describe what happened at Hiroshima, Nagasaki, and Chernobyl, describe the hematopoietic syndrome, and describe other health effects of radiation exposure. 69 pages. Estimated time: 1 hour.
Radiation Fundamentals	$20	Radiation Emergency Service and Hospital Strategies is a portion of the courses Bioterrorism Radiation, OSHA Medical Radiation Safety, and OSHA Occupational Radiation Safety. It is part 2 of Bioterrorism Radiation. It is provided as a shorter excerpt for those who have an interest in these subject matters only. Upon successful completion of the course, you will be able to define the different types of radiation, explain the significance of strontium 90, explain the different categories of radiation, such as external and internal, explain fundamental concepts of radiation, describe the use of a Geiger counter, and read and understand different radioactive labels. 104 pages. Estimated time: 1 hour.
OSHA Bloodborne Pathogens 1 Regulations CE Test	5	Taking this test in addition to the OSHA Bloodborne Pathogens 1 Regulations course will enable you to obtain ANCC credits for 1 contact hour of nursing continuing education. If you want credits, you need to purchase both the course and this test. ANCC-accredited courses may be used by the following professional continuing education categories: Registered nurses, Nurse practitioners, Advanced practice nurses, Licensed vocational or practical nurses, Nursing assistants, Occupational therapists, Recreation therapists, Physical therapists, Respiratory therapists. You will need to check with your professional society for confirmation. In addition, this course is licensed for the following professional credits in the state of California: Licensed Clinical Social Workers (LCSWs), Associate Clinical Social Workers (ASWs), Marriage and Family Therapists (MFTs), Licensed Educational Psychologists (LEP).
OSHA Bloodborne Pathogens 2 HIV CE Test	5	Taking this test in addition to the OSHA Bloodborne Pathogens 2 HIV course will enable you to obtain ANCC credits for 2 contact hours of nursing continuing education. If you want credits, you need to purchase both the course and this test. ANCC-accredited courses may be used by the following professional continuing education categories: Registered nurses, Nurse practitioners, Advanced practice nurses, Licensed vocational or practical nurses, Nursing assistants, Occupational therapists, Recreation therapists, Physical therapists, Respiratory therapists. You will need to check with your professional society for confirmation. In addition, this course is licensed for the following professional credits in the state of California: Licensed Clinical Social Workers (LCSWs), Associate Clinical Social Workers (ASWs), Marriage and Family Therapists (MFTs), Licensed Educational Psychologists (LEP).
OSHA Bloodborne Pathogens 3 Hepatitis B CE Test	$5	Taking this test in addition to the OSHA Bloodborne Pathogens 3 Hepatitis B course will enable you to obtain ANCC credits for 1 contact hour of nursing continuing education. If you want credits, you need to purchase both the course and this test. ANCC-accredited courses may be used by the following professional continuing education categories: Registered nurses, Nurse practitioners, Advanced practice nurses, Licensed vocational or practical nurses, Nursing assistants, Occupational therapists, Recreation therapists, Physical therapists, Respiratory therapists. You will need to check with your professional society for confirmation. In addition, this course is licensed for the following professional credits in the state of California: Licensed Clinical Social Workers (LCSWs), Associate Clinical Social Workers (ASWs), Marriage and Family Therapists (MFTs), Licensed Educational Psychologists (LEP) .
OSHA Bloodborne Pathogens 4 Hepatitis C CE Test	5	Taking this test in addition to the OSHA Bloodborne Pathogens course will enable you to obtain ANCC credits for 1 contact hour of nursing continuing education. If you want credits, you need to purchase both the course and this test. ANCC-accredited courses may be used by the following professional continuing education categories: Registered nurses, Nurse practitioners, Advanced practice nurses, Licensed vocational or practical nurses, Nursing assistants, Occupational therapists, Recreation therapists, Physical therapists, Respiratory therapists. You will need to check with your professional society for confirmation. In addition, this course is licensed for the following professional credits in the state of California: Licensed Clinical Social Workers (LCSWs), Associate Clinical Social Workers (ASWs), Marriage and Family Therapists (MFTs), Licensed Educational Psychologists (LEP) .
What is Carpal Tunnel Syndrome	$15	This is the first section of OSHA Carpal Tunnel Syndrome. You will learn what is carpal tunnel syndrome, the anatomy of the carpal tunnel, and causes of carpal tunnel syndrome. 38 pages. Estimated time: 30 minutes.
Good Ergonomics for Carpal Tunnel Syndrome	15	This is the second section of OSHA Carpal Tunnel Syndrome. You will learn the role of good ergonomics in carpal tunnel syndrome, proper wrist position, proper body balance, proper choice of chairs, and proper choice of workstations. 80 pages. Estimated time: 1 hour.
Carpal Tunnel Syndrome Keyboards and Mice	15	This is the third section of OSHA Carpal Tunnel Syndrome. You will learn the role of keyboards and mice in carpal tunnel syndrome and hints for better use of keyboards and mice. 43 pages. Estimated time: 1 hour.
Carpal Tunnel Syndrome Exercises	15	This is the fourth section of OSHA Carpal Tunnel Syndrome. You will learn about exercises to help you prevent carpal tunnel syndrome, medical help, and useful resources. 73 pages. Estimated time: 1 hour.
OSHA Fire Safety JCAHO Regulations	30	This subsection of OSHA Fire Safety teaches you only the JCAHO healthcare organization regulations on fire safety. Upon finishing, you should have an excellent knowledge of fire safety regulations for JCAHO inspections. It includes animations and narrations. 68 pages. Estimated time: 1 hour.
OSHA Fire Safety for Businesses	40	This OSHA course provides a detailed look at fire safety in business settings. At the conclusion of the course, you will have learned how to classify fires, fire plans, types of fire extinguishers and how to use them, what to do when a fire breaks out, how to prevent a chemical fire, flammable liquids handling, how to handle gases, and fire safety signs and items. The course includes many narrations and animations. A final exam documents your knowledge. Estimated time: 2 hours. 139 pages.
OSHA Medical Radiation Workers and Protection	20	This is a subsection of the OSHA Medical Radiation Safety course that contains issues specific to medical radiation. When this is combined with the following courses, the learner will have all the sections of OSHA Medical Radiation Safety: Radiation Fundamentals, Radiation Emergency Service and Hospital Strategies, Radiation Victim Care, OSHA Occupational Radiation Incident Response, and Radiation Past Catastrophes. At the conclusion of this course, specific to medical radiation, you will be able to describe radiation devices, describe radiation delivery modalities, carry out methods of protection, and understand policies for lab safety. 80 pages. Estimated time: 60-90 minutes.
OSHA Medical Radiation Workers and Protection CE Test	5	Taking this test in addition to the OSHA Medical Radiation Safety course will enable you to obtain ANCC credits for 1 contact hour of nursing continuing education. If you want credits, you need to purchase both the course and this test. ANCC-accredited courses may be used by the following professional continuing education categories: Registered nurses, Nurse practitioners, Advanced practice nurses, Licensed vocational or practical nurses, Nursing assistants, Occupational therapists, Recreation therapists, Physical therapists, Respiratory therapists. You will need to check with your professional society for confirmation. In addition, this course is licensed for the following professional credits in the state of California: Licensed Clinical Social Workers (LCSWs), Associate Clinical Social Workers (ASWs), Marriage and Family Therapists (MFTs), Licensed Educational Psychologists (LEP).
OSHA Occupational Radiation Overview and Regulations	20	This is the first subsection of the OSHA Occupational Radiation Safety course. At the conclusion of the course, you will be able to understand basic OSHA terms & recommendations, carry out precautionary procedures and personal monitoring, implement the proper usage of caution signs, labels, & signals, describe and develop radiation overexposure reports, carry out policies for immediate evacuation warning signals, and understand disclosure of former employees' past radiation exposure. 102 pages.

OSHA Occupational Radiation Incident Response	$20	This is a subsection of the OSHA Occupational Radiation Safety course. At the conclusion of the course, you will be able to carry out policies for immediate evacuation warning signals, describe basic emergency care, describe strategies for hospital care, and deal with basic contamination issues. It is full of animations and interactivity. 72 pages. Total Quality Management In Healthcare Provider Practices
Total Quality in Healthcare Provider Practices	$150	Total Quality Management in Provider Practices is a ground-breaking work that applies total quality management, Lean Thinking and Six Sigma to healthcare in a practical, easily understood manner. It consists of many smaller modules, some of which may also be taken on a stand-alone basis. It consists of four sections with the courses noted: 1) general TQM and statistics made easy (Introduction, TQM and Six Sigma, Beginning a TQM Program, Introduction to Measurements, Basic Statistics, Charts and Histograms, and Process Measurements), (2) general applications to healthcare (TQM Applied to Providers, TQM HR in Healthcare, and Overcoming Barriers in Healthcare), (3) examinations of specific healthcare problems (TQM Informed Consent Issues, TQM Scheduling and Follow Up, TQM Patient Compliance, and TQM Medical Collections), and (4) interactive tools for developing one's own total quality plan (Customer Evaluation, DMAIC Process Development, Plan Introduction Template, Practice Vulnerability Assessment, Process Mapping, Project Statement Development, Quality Improvement Preparation, Role Management, and Tools for Identifying Problems).
Total Quality Management and Six Sigma (TQM-2)	25	This is an excellent overview of Total Quality Management (TQM) and Six Sigma for any industry. Upon the completion of this course, you will be able to define the major concepts involved in Total Quality Management, discuss the history of TQM & Six Sigma, differentiate between TQM and the Six Sigma method of process improvement, and describe the reasons for using quality improvement programs. It contains interactivity and media. 60 pages.
Beginning a Total Quality Management Program (TQM-3)	25	Starting a new quality movement is a challenge for an organization of any size. This course describes how it starts. Upon the completion of this module, you will be able to describe how to begin a TQM program, define stakeholder roles & commitments, identify the changes necessary in organizational culture and focus in a quality program, and explain TQM models and approaches. It contains interactivity and video clips. 70 pages.
Total Quality Management: Introduction to Measurements (TQM 4-1)	25	This is the first of four modules on measurements in Total Quality Management (TQM).
Total Quality Management Basic Statistics (TQM 4-2)	25	This is the second of four modules on measurements in Total Quality Management (TQM).
Total Quality Management Charts and Histograms (TQM 4-3)	25	This is the third of four modules on measurements in Total Quality Management (TQM).
Total Quality Management Process Measurements (TQM 4-4)	25	This is the fourth of four modules on measurements in Total Quality Management (TQM).
Total Quality Management Applied to Providers	25
Total Quality Management HR in Healthcare	25
Total Quality Management Informed Consent Issues	25
Total Quality Management Healthcare Scheduling and Follow Up	25
Total Quality Management Patient Compliance	25
Total Quality Management Medical Collections	25
Total Quality Management Overcoming Barriers in Healthcare	25
Total Quality Management in Provider Practices Introduction	5	This is the introduction to the collection on Total Quality Management in Healthcare and provides a convenient pre-test. It contains introductory materials and video clips, references, major take away ideas, and so on. 25 pages.
Total Quality Management: Customer Evaluation	10	This is one of the interactive modules of the University Of HealthCare / University Of Business Total Quality Management series. These modules guide the user through the creation of plans or evaluation of his/her organization and project. Although they are part of the TQM in healthcare series, these modules have generic tools for any industry.
Total Quality Management: DMAIC Process Development	10	This is one of the interactive modules of the University of HealthCare / University of Business Total Quality Management series. These modules guide the user through the creation of plans or evaluation of his/her organization and project. Although they are part of the TQM in healthcare series, these modules have generic tools for any industry.
Total Quality Management: Plan Introduction Template	10	This is one of the interactive modules of the University Of HealthCare / University Of Business Total Quality Management series. These modules guide the user through the creation of plans or evaluation of his/her organization and project. Although they are part of the TQM in healthcare series, these modules have generic tools for any industry.
Total Quality Management: Practice Vulnerability Assessment	10	This is one of the interactive modules of the UniversityOfHealthCare / UniversityOfBusiness Total Quality Management series. These modules guide the user through the creation of plans or evaluation of his/her organization and project. Although they are part of the TQM in healthcare series, these modules have generic tools for any industry.
Total Quality Management: Process Mapping	10	This is one of the interactive modules of the UniversityOfHealthCare / UniversityOfBusiness Total Quality Management series. These modules guide the user through the creation of plans or evaluation of his/her organization and project. Although they are part of the TQM in healthcare series, these modules have generic tools for any industry.
Total Quality Management: Project Statement Development	10	This is one of the interactive modules of the UniversityOfHealthCare/UniversityOfBusiness Total Quality Management series. These modules guide the user through the creation of plans or evaluation of his/her organization and project. Although they are part of the TQM in healthcare series, these modules have generic tools for any industry.
Total Quality Management: Quality Improvement Preparation	10	This is one of the interactive modules of the UniversityOfHealthCare / UniversityOfBusiness Total Quality Management series. These modules guide the user through the creation of plans or evaluation of his/her organization and project. Although they are part of the TQM in healthcare series, these modules have generic tools for any industry.
Total Quality Management: Role Management	$10	This is one of the interactive modules of the UniversityOfHealthCare / UniversityOfBusiness Total Quality Management series. These modules guide the user through the creation of plans or evaluation of his/her organization and project. Although they are part of the TQM in healthcare series, these modules have generic tools for any industry.
Total Quality Management: Tools for Identifying Problems	10	This is one of the interactive modules of the UniversityOfHealthCare / UniversityOfBusiness Total Quality Management series. These modules guide the user through the creation of plans or evaluation of his/her organization and project. Although they are part of the TQM in healthcare series, these modules have generic tools for any industry.
The following courses will shortly be available.
Cardiovascular System Care	$50	Cardiovascular System Care is a great introduction to the major topics of cardiovascular disease and treatment, whether for nurses, other healthcare workers, or members of the pharmaceutical and medical device industries. It covers cardiac arrhythmias, diseases of cardiac inflammation, valvular diseases, occlusive and vascular disorders such as myocardial infarction and hypertension. Instructions for nursing care are included throughout the course. 401 pages.
Care of the Cancer Patient	50	Care of the Cancer Patient is an excellent overview of the care of cancer for anyone in the field of healthcare, with relevant nursing material. Laypeople will also be able to understand and benefit from it. It covers risk factors, incidence, prevention, staging, treatment modalities, symptoms and their management, cancer-related emergencies, and psychosocial and nursing aspects of cancer. 146 pages.
Care of the Endocrine System	50	Care of the Endocrine Systemt is an excellent overview of the endocrine system for anyone in the field of healthcare, with relevant nursing material. Laypeople will also be able to understand and benefit from it. It covers endocrine anatomy, diabetes, the pituitary, the thyroid, the parathyroid, the adrenals, and pheocchromocytoma. 364 pages.
Care of the GI System	50	Care of the GI System is an excellent overview of the gastrointestinal system for anyone in the field of healthcare, with relevant nursing material. Laypeople will also be able to understand and benefit from it. It covers the anatomy and physiology of the system, the disorders from one end of the system to the other, disorders of the accessory gastrointestinal organs such as the liver and gall bladder, and cancers of the GI system. 311 pages.
Care of the Older Client	50	Care of the Older Client is an excellent overview of the gastrointestinal system for anyone in the field of healthcare, with relevant nursing material. Laypeople will also be able to understand and benefit from it. It covers the field of gerontology, theories of aging, myths and realities of aging, health and aging, physiological changes of aging, handling the patient with Alzheimer's, and the financing of elder care. 220 pages.
Decision Making in Organizations	75	This fascinating and practical course in the Organizational Behavior series takes around 5 hours to complete and is full of ideas to improve your skills, case examples, and two case videos. The questions expand on the information to make the student think about the issues. Upon completion of this lesson, you should be able to explain the basic concepts of ethical decision making, state the attributes of the three basic models of managerial decision making, describe the stages and biases of managerial decision making, and explain two methods for fostering organizational creativity. 402 pages.
Goal Setting and Reward Systems	75	This fascinating and practical course in the Organizational Behavior series takes around 5 hours to complete and is full of ideas to improve your skills, case examples, and two case videos. The questions expand on the information to make the student think about the issues. Upon completion of this lesson, you should be able to state the basics of goal setting, including the role of customers, suppliers, and others, explain how performance is affected by goal setting, assess management by objectives (MBO) as a management philosophy and system, and describe reward systems in high-performance work systems. 356 pages.
Medical Spanish 2	15	This course continues the doctor’s preparation to see his first Spanish-speaking patients. He continues to learn the verb “to be”, learns numerical and time expressions, and learns a lot of medical vocabulary.
Marketing 20 One-to-One Marketing	75
Marketing 19 Internet Marketing	75
Marketing 8 Marketing Research	75
Healthcare Economics: Applications	50
Healthcare Economics: Cost Control Policies	50
Healthcare Economics: Demand for Health	50
Healthcare Economics: Medical Care Markets	50
Healthcare Economics: Professional Market	50
Health Economics Societal Problems	50
Health Economics Reform in the US	50
Health Economics US Medical Care Crisis	50
Health Economics Worldwide Systems	50
ECG 1 Heart Anatomy and Function	50
ECG 3 Wave Forms and Measurements	50
ECG 4 Sinus Mechanisms	50
ECG 5 Junctional Mechanisms	50
ECG 6 Atrial Mechanisms	50
ECG 7 Ventricular Mechanisms	50
ECG 8 Conduction Defects	50
ECG 9 Electrical Interventions	50
ECG 10 Electronic Pacemakers	50
ECG 11 The 12 Lead ECG	50
ECG 12 Arrhythmias from Abnormal Pathways	50
Finance 4 Finance and Interest	50
Finance 5 Time Value of Money	50
Finance 6 Bonds	50
Finance 7 Stock	50
Finance 8 Risk and Return	50
Finance 9 Capital Budgeting	50
Finance 10 Cash Flow in Capital Budgeting	50
Finance 11 Cost of Capital	50
Finance 12 Capital Structure and Leverage	50
Finance 13 Dividends	50
Finance 14 Working Capital	50
Finance 15 Financial Planning	50
Finance 16 Corporate Restructuring	50
Finance 17 International Finance	50
English Grammar in Healthcare	50
Nursing Skills:
Physical Assessment	25
Taking a Temperature	25
Counting Respirations	25
Weighing a Client, Mobile and Immobile	25
Measuring Intake and Output	25
Collecting a Clean-Catch, Midstream Urine Specimen	25
Testing Urine for Specific Gravity, Ketones, Glucose, and Occult Blood	25
Performing a Skin Puncture	25
Collecting Nose, Throat, and Sputum Specimens	25
Testing for Occult Blood with a Hemoccult Slide	25
Donning and Removing Clean and Contaminated Gowns and Gloves	25
Donning a Cap and Mask	25
Removing Contaminated Items	25
Applying Sterile Gloves via the Open Method	25
Applying Sterile Gloves and Gown via the Closed Method	25
Emergency Airway Management	25
Performing the Heimlich Maneuver	25
Responding to Accidental Poisoning	25
Emergency Client Transport	25
Therapeutic Massage	25
Applying Moist Heat	25
Warm Soaks and Sitz Baths	25
Applying Dry Heat	25
Using a Thermal Blanket and an Infant Radiant Heat Warmer	25
Applying Cold Treatment	25
Assisting with a Transcutaneous Electrical Nerve Stimulation (TENS) Unit	25
Changing Linens in an Unoccupied Bed	25
Changing Linens in an Occupied Bed	25
Turning and Positioning a Client	25
Moving a Client in Bed	25
Assisting with a Bedpan or Urinal	25
Assisting with Feeding	25
Bathing a Client in Bed	25
Oral Care	25
Perineal and Genital Care	25
Eye Care	25
Hair and Scalp Care	25
Hand and Foot Care	25
Shaving a Client	25
Giving a Back Rub	25
Changing the IV Gown	25
Assisting from Bed to Wheelchair, Commode, or Chair	25
Assisting from Bed to Walking	25
Using a Hydraulic Lift	25
Administering Preoperative Care	25
Preparing a Surgical Site	25
Assessing Immediate Postoperative Care	25
Postoperative Exercise Instruction	25
Administering Passive Range of Motion (ROM) Exercises	25
Postmortem Care	25
Administering Oral, Sublingual, and Buccal Medications	25
Administering Eye and Ear Medications	25
Administering Skin/Topical Medications	25
Administering Nasal Medications	25
Administering Rectal Medications	25
Administering Vaginal Medications	25
Administering Nebulized Medications	25
Administering an Intradermal Injection	25
Administering a Subcutaneous Injection	25
Administering an Intramuscular Injection	25
Administering Medication via Z-track Injection	25
Withdrawing Medication from a Vial	25
Withdrawing Medication from an Ampoule	25
Mixing Medications from Two Vials into One Syringe	25
Adding Medications to an IV Solution	25
Administering Medications via Secondary Administration Sets (Piggyback)	25
Administering Medications via IV Bolus or IV Push	25
Administering Medications via Volume-Control Sets	25
Administering Medication via a Cartridge System	25
Administering Patient-Controlled Analgesia (PCA)	25
Administering Epidural Analgesia	25
Managing Controlled Substances	25
Inserting and Maintaining a Nasogastric Tube	25
Assessing Placement of a Large-Bore Feeding Tube	25
Assessing Placement of a Small-Bore Feeding Tube	25
Removing a Nasogastric Tube	25
Feeding and Medicating via a Gastrostomy Tube	25
Maintaining Gastrointestinal Suction Devices	25
Applying a Condom Catheter	25
Inserting an Indwelling Catheter: Male	25
Inserting an Indwelling Catheter: Female	25
Routine Catheter Care	25
Obtaining a Residual Urine Specimen from an Indwelling Catheter	25
Irrigating a Urinary Catheter	25
Irrigating the Bladder Using a Closed-System Catheter	25
Removing an Indwelling Catheter	25
Catheterizing a Noncontinent Urinary Diversion	25
Maintaining a Continent Urinary Diversion	25
Pouching a Noncontinent Urinary Diversion	25
Administering Peritoneal Dialysis	25
Administering an Enema	25
Digital Removal of Fecal Impaction	25
Inserting a Rectal Tube	25
Irrigating and Cleaning a Stoma	25
Changing a Bowel Diversion Ostomy Appliance: Pouching a Stoma	25
Administering Oxygen Therapy	25
Assisting a Client with Controlled Coughing and Deep Breathing	25
Assisting a Client with an Incentive Spirometer	25
Administering Pulmonary Therapy and Postural Drainage	25
Administering Pulse Oximetry	25
Measuring Peak Expiratory Flow Rates	25
Administering Intermittent Positive-Pressure Breathing (IPPB)	25
Assisting with Continuous Positive Airway Pressure (CPAP)	25
Preparing the Chest Drainage System	25
Maintaining the Chest Tube and Chest Drainage System	25
Measuring the Output from a Chest Drainage System	25
Obtaining a Specimen from a Chest Drainage System	25
Removing a Chest Tube	25
Ventilating the Client with an Ambu Bag	25
Inserting the Pharyngeal Airway	25
Maintaining Mechanical Ventilation	25
Suctioning Endotracheal and Tracheal Tubes	25
Maintaining and Cleaning Endotracheal Tubes	25
Maintaining and Cleaning the Tracheostomy Tube	25
Maintaining a Double Cannula Tracheostomy Tube	25
Plugging the Tracheostomy Tube	25
Performing Venipuncture (Blood Drawing)	25
Starting an IV	25
Inserting a Butterfly Needle	25
Preparing the IV Bag and Tubing	25
Setting the IV Flow Rate	25
Assessing and Maintaining an IV Insertion Site	25
Changing the IV Solution	25
Discontinuing the IV and Changing to a Heparin Lock	25
Administering a Blood Transfusion	25
Assessing and Responding to Transfusion Reactions	25
Assisting with the Insertion of a Central Venous Catheter	25
Changing the Central Venous Dressing	25
Changing the Central Venous Tubing	25
Maintaining a Central Venous Catheter	25
Measuring Central Venous Pressure (CVP)	25
Drawing Blood from a Central Venous Catheter	25
Infusing Total Parenteral Nutrition (TPN) and Fat Emulsion through a Central Venous Catheter	25
Removing the Central Venous Catheter	25
Inserting a Peripherally Inserted Central Catheter (PICC)	25
Administering Peripheral Vein Total Parenteral Nutrition	25
Hemodialysis Site Care	25
Using an Implantable Venous Access Device	25
Caring for an Implanted Venous Access Device	25
Obtaining an Arterial Blood Gas Specimen	25
Assisting with the Insertion and Maintenance of an Epidural Catheter	25
Bandaging	25
Applying a Dry Dressing	25
Applying a Wet-to-Damp Dressing (Wet to Dry to Moist Dressing)	25
Applying a Transparent Dressing	25
Changing Dressings around Therapeutic Puncture Sites	25
Irrigating a Wound Packing a Wound	25
Cleaning and Dressing a Wound with an Open Drain	25
Dressing a Wound with Retention Sutures	25
Obtaining a Wound Drainage Specimen for Culturing	25
Maintaining a Closed Wound Drainage System	25
Care of the Jackson-Pratt (JP) Drain Site and Emptying the Drain Bulb	25
Removing Skin Sutures and Staples	25
Preventing and Managing the Pressure Ulcer	25
Managing Irritated Peristomal Skin	25
Pouching a Draining Wound	25
Applying an Elastic Bandage	25
Applying a Splint	25
Applying an Arm Sling	25
Applying Antiembolic Stockings	25
Applying a Pneumatic Compression Device	25
Applying Abdominal, T-, or Breast Binders	25
Applying Skin Traction—Adhesive and Nonadhesive	25
Assisting with the Insertion of Pins or Nails	25
Maintaining Traction	25
Assisting with Casting—Plaster and Fiberglass	25
Cast Care and Comfort Cast Bivalving and Windowing Cast Removal	25
Assisting with a Continuous Passive Motion Device	25
Assisting with Crutches, Cane, or Walker	25
Administering an Electrocardiogram	25
Assisting with a Liver Biopsy	25
Assisting with a Thoracentesis	25
Assisting with Abdominal Paracentesis	25
Assisting with a Bone Marrow Biopsy/Aspiration	25
Assisting with a Lumbar Puncture	25
Assisting with Amniocentesis	25
Assisting with Bronchoscopy	25
Assisting with Gastrointestinal Endoscopy	25
Assisting with a Proctosigmoidoscopy	25
Positron-Emission Tomography Scanning	25
Business Law 1 Introduction to Law and Legal Reasoning	50
Business Law 4 Constitutional Authority to Regulate Business	50
Business Law 12 Consideration in Contracts	50
Business Law 13 Capacity and Legality	50
Business Law 14 Genuineness of Assent	50
Business Law 15 The Statute of Frauds	50
Business Law 16 Third Party Rights	50
Business Law 17 Performance and Discharge	50
Business Law 18 Breach of Contract and Remedies	50
Business Law 20 Title, Risk, and Insurable Interest	50
Business Law 24 Negotiable Instruments	50
Business Law 25 Transferability and Holder in Due Course	50
Business Law 26 Liability, Defenses, and Discharge	50
Business Law 27 Checks and Electronic Fund Transfers	50
Business Law 28 Secured Transactions	50
Business Law 29 Other Creditors’ Remedies and Suretyship	50
Business Law 30 Bankruptcy Law	50
Business Law 31 Agency Formation and Duties	50
Business Law 32 Liability to Third Parties and Termination	50
Business Law 33 Sole Proprietorships and Partnerships	50
Business Law 34 CORPORATIONS—Formation and Financing	50
Business Law 35 CORPORATIONS—Directors, Officers, and Shareholders	50
Business Law 36 CORPORATIONS—Merger, Consolidation, and Termination	50
Business Law 37 Regulation and Investor Protection	50
Business Law 38 Limited Liability Companies and Limited Partnerships	50
Business Law 39 Special Business Forms and Private Franchises	50
Business Law 44 Consumer and Environmental Law	50
Business Law 45 Antitrust Law	50
Business Law 46 Personal Property and Bailments	50
Business Law 47 Real Property	50
Business Law 48 Landlord-Tenant Relationships	50
Business Law 49 Insurance	50
Business Law 50 Wills, Trusts, and Elder Law	50
Business Law 52 International and Comparative Law	50
Business Law 53 Law for Entrepreneurs	50
Medical and Surgical Nursing
Ethical Responsibilities in Nursing	50
Communication with Patients	50
Wellness Concepts	50
Alternative Therapies	50
Health Assessment	50
Diagnostic Tests	50
Care of the Blood and Lymphatic Systems	50
Care of the Immune System	50
Care of the Neurological System	50
Care of the Sensory System	50
Care of the Urinary System	50
Female Reproductive System	50
Male Reproductive System	50
Sexually Transmitted Diseases	50
Rehabilitation and Home Care	50
Emergency Care	50
Medical Science--on special request
Physiology
Biochemistry
Microbiology
Biotechnology
Genetics
Bone Marrow Transplantation
Breast Diseases
Clinical Immunology
Clinical Transfusion Medicine
Hemostasis and Thrombosis
New Vaccine Technologies
Surgical Oncology
Cancer Immunotherapy
Selective Serotonin Uptake Inhibitors
Psychiatric Drugs for Managed Care
Ophthalmology
Endocrine Surgery
Kidney and Pancreas Transplantation
Introductory Anatomy and Physiology
Human Body	50
Chemistry of Life	50
Cell Structure	50
Cellular Metabolism and Reproduction	50
Tissues	50
Skeletal Anatomy and Physiology	50
Muscular Anatomy and Physiology	50
Peripheral Nervous System	50
Central Nervous System	50
Endocrine	50
Blood	50
Lymph	50
Digestive	50
Urinary	50
Reproductive	50
End of Life Issues: An Introduction	50
End of Life Issues: Ethical Issues	50
End of Life Issues: Pain Assessment and Management	50
End of Life Issues: Physiologic Changes	50
End of Life Issues: Death, Dying, and Grief	50
End of Life Issues: Hospice and Palliative Care	50
Spirituality, Health, and Healing
Characteristics of Spirituality	50
Spirituality and the Health Care Professional	50
Spiritual Rituals	50
Spirituality, Religion, and Health	50
Spirituality, Culture, and Health	50
Spiritual Assessment and Spiritual Care	50
Therapeutic Interventions for Healing	50
Spiritually Healing Environments	50
Spiritual Care of the Dying	50
Spirituality and the Grieving Process	50
Spirituality, Religion, and Children	50
Spiritual Dimensions of Aging	50